Call US and Available Time
Call us ( 03-2027-4737 )
Available Time week day09:00~12:00, 13:00~18:00
1. Payment Pending : The order was processed, however the payment has yet to be confirmed.
2. On Request : The seller verifies the payment and order but the item(s) has yet to be shipped. (The ordered items can still be changed or cancelled at this stage.)
3. Ship Estimated : The seller is preparing to ship out the item but the item(s) has yet to be shipped. (The ordered items can be changed or cancelled with seller's confirmation at this stage.)
3. On Delivery : The item has been shipped out. Any changes to the order are not possible at this point and a return request must be submitted at this point.
4. Delivered : The item is on its way to the destination point. At this point, the tracking information is provided, therefore, you are able to know where your item is. Please allow 1~3 days for delivery. If the shipment has not arrived after the allotted time or there has been an error, please contact to the seller or Gmarket.
Usually it takes 3-5 days for the seller to verify the purchase ( prepare shipment ) after payment completion.
Delivery duration divided into 2 category.
Normal mail ( Non registered mail ) – 5 weeks Standard / express : 4weeks Delivery duration for normal mail is taking longer ,due to untraceable item.However items deliver via standard or express with the tracking , you may contact the related delivery company for update once the seller updated the tracking number or you may check your shopping list by clicking the shipping info to Track and trace the item.
Shipping is quite dependent upon each seller. Therefore if you post your inquiries to sellers, you can get detailed information for shipping period after you completed payment procedure.
1. Free : For items that have no shipping charges, you do not have to pay for shipping fee.
2. Free on Condition : You will get free delivery if you purchase over certain amount the seller designated. Remember that this applies on items from the same seller.
3. Charge on delivery : You have to pay for delivery fee when you place an order.
Please do not worry, if you haven't received the item you ordered, we intervene the dispute between buyers and sellers.
Please do click 'Non-receipt Claim' button at My Qoo10>> Shopping List.
If you've not received items for a long time, please check below before contact to Qoo10.
1. Check letter box
2. Visit or contact to the nearest post office (They may hold your package.)
3. Double check your address at Qoo10 (Your order information.)
You can change your shipping information only in "Payment Pending" status.
For "payment pending" orders, please go to "My Qoo10" and check order details by clicking relevant order page to change shipping information. You can write over your new address and edit this on that page.
When orders are in "Ship Estimated" status, sellers are preparing to ship out your items.
Therefore please post your requests to the sellers first and it might be changed only if seller checks your requests before shipping.
However, If the seller sends out your items without checking your requests, there is no way to change your shipping information.
The contact information for each seller is available on corresponding item description page.
After seller ship out your items("On Delivery" and "Delivered" status in Qoo10), any changes to the order are not possible.