Dear Customer,

Good day to u. The promo u bought from has a buy 2-qty of NANO product (same product) under same cart & get 1 free sport bottle during 9th - 10th-Jul, 2018. We're checking now on our system n it appears that the system didn't capture free gift for some orders. We are very sorry about it :( Anyway, kindly rest assured that we'll re-send the free gift via Airpak courier company to those affected orders (pls refer below) accordingly. Meanwhile, we will update you the tracking number via Q-post. For your information, your free gift item will be ship-out as soon as tomorrow from our warehouse :) Thank you and we hope to serve you very soon again.

Affected orders with order no:-
106777579
106777583
106775553
106777982
106778100
106774368
106774410
106777440
106775736
106775901
106774839
106774509
106778059
106774632

Sincerely,
NANO JAPAN

Dear Customer,

Good day to you and thank you for your purchase.
The promo you purchased from has a buy 2-boxes of NANO Carbolite under same cart and get 1 free sport bottle during 2nd to 8th-Jul, 2018. We are checking now on our system and it appears that the system didn't capture free gift for some orders. We are very sorry about it... :( Anyway, kindly rest assured that we will re-send the free gift via Airpak courier company to those affected orders (please refer below) accordingly. Meanwhile, we will update you the tracking number via Q-post. For your information, your free gift item will be ship-out as soon as tomorrow from our warehouse :) Thank you and we hope to serve you very soon again.

Affected orders with order no:-
106765237
106765614
106760262
106765704
106774410
106758397
106761485
106755434
106768176
106755171
106763384
106774632

Sincerely,
NANO JAPAN

Dear Customer,

Good day to you. As the Qoo10 and AirPak systems are not API, hence you need to open a new tab and logon to Airpak courier company to trace your parcel with tracking number provided to always get the most accuracy and latest update of your delivery accordingly. For your information, you will only get to receive the tracking number once your parcel is ready to collect :)

Website to track your parcel : www.airpak-express.com
Delivery company : Airpak
Tracking no : please check your order history/ record at "My Qoo10" (12 digits*)

Sincerely,
NANO JAPAN

- U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
- If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/favorable to enjoy.
- Be sure u store your products in a cool, dry location.
- Food/drinks items should be consumed completed within 6-8 weeks upon the first opening.
The CURRENT Batch of FRESHNESS are:
1) NANO COLLAGEN: 1/6/2020
2) NANO ROYAL JELLY: 1/4/2020
3) NANO BIOGENIE: 15/12/2017 (MFG DATE) [Expire after 18 months of MFG date]
4) NANO DETOX: 1/5/2020
5) NANO DIET: 1/6/2020
6) NANO LACTO VV: 01/12/2019
7) NANO RESVERA: NO EXPIRY
8) NANO CARBOLITE: 1/7/2021

- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
- NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
- Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
- Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
- Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
- We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one

- We are committed to ensure the accuracy, quality and condition of your ordered products.
- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
- Any claim of missing/ incorrect items after 3-days of successful delivery by AIRPAK WILL NOT BE ENTERTAINED.

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Airpak.
- Airpak is NOT OBLIGATED to call before arrival.
- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.