NANO JAPAN
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[LAST DAY! LOWEST PRICE= RM20 CART COUPON] ♥家長必備! ♥強化兒童3X免疫力 ♥預防HFMD ♥CLINICALLY-PROVEN
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[LAST DAY! LOWEST PRICE= RM20 CART COUPON] ♥家長必備! ♥強化兒童3X免疫力 ♥預防HFMD ♥CLINICALLY-PROVEN

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Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Subject Register Date
UPDATE : OUT-OF-STOCK and under PRE-ORDER items Seller Aug 31, 2018
Our Operation Hours Seller Aug 31, 2018
Disclaimer On Delivery & Damage Seller Jul 22, 2018
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Manufacturer/
Place of origin
NANO JAPAN / JAPAN Condition New Product
Shipping From Domestic (Malaysia)
Material Concentrated liquid essence
Payment Method VISA, MasterCard, iPay88 (maybank2u.com, CIMB Bank, Hong Leong Bank), Bank Transfer, PayPal, Q·account
After sales service Please contact seller or manufacturer service center.(0377322695 / marchsiah@nancollagenshop.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
JANCode 4962254800088
Brief Description NANO BIOGENIE IS JAPAN #1 RESISTANCE BOOSTER SUPPLEMENT FOR KIDS! CLINICALLY-PROVEN* AND RECOMMENDED BY JAPAN MINISTRY OF EDUCATION. BEST-SELLER IN JAPAN, SINGAPORE!
NANO JAPAN ..................................... THE MOST ADVANCED & EFFECTIVE IMMUNE BOOSTER SUPPLEMENT FOR KIDS
Country of Origin ..................................... Made In Japan (日本製)
Product Benefits .................................... [FUNCTIONS] Improves Gut Health, [IMMUNE SYSTEM] Reduce Flu, Cough, HFMD, Inflammation, Constipation, Bacteria Infections [PERFORMANCE] Concentrate better and more alert
Active Ingredients ................................ 35-active strains from 16 types of good bacteria incl. LactoGG, Bifidus etc.
Volume per bottle ................................ Gross Wt. 30+15ml for 37.5-days. Storage refer to Notice above.
Recommended Dosage per day.......... 1.2ml to 2.4ml per day (0.6ml per suction from dropper)
Suggested User Age .............................. High Recommended for age 1 year old onwards. Also suitable for expecting mothers, lactating mothers
How to Consume? ................................ Add/ release 2 to 4 suctions into any drinks/ beverage. Take before bed. Once a day. If kid is unwell, take twice a day.
Produced & Tested ............................. Formula based on ancient Japan scripture. Clinically proven in top universities in Japan
User Advisory ...................................... Non-coloring. Non-flavoring. Non-medical. Preservative-free. Allergen-free. Suitable for all children
BOOKMARK 1 2 3 4 5 6 7

Photo Review (32)

Customer Review (44)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 07, 2018 eli***
Highly Recommend Sep 22, 2018 cym***
Highly Recommend Sep 03, 2018 Shi***
Highly Recommend Jul 30, 2018 app***
Highly Recommend Jul 18, 2018 eve***
Highly Recommend Jul 14, 2018 wu-***
Highly Recommend Jul 13, 2018 jos***
Highly Recommend Jul 05, 2018 v3n***
Highly Recommend Jul 05, 2018 v3n***
Highly Recommend Jul 05, 2018 v3n***
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.

Item Q&A(28)

Status
Question & Answer
  • Notice

    UPDATE : OUT-OF-STOCK and under PRE-ORDER items

    Dear Customer,

    Thank you for your purchase and kind patience.
    We are still waiting for fresh shipment to arrive and please take note that NANO Collagen & NANO Lacto VV are pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrives. We seek your kind understanding and patience.

    P/S: If you did not order any NANO Collagen & NANO Lacto VV, please ignore this message.

    Million thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    Our Operation Hours

    Dear Customer,

    Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes for Airpak courier company.

    Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

    Thank you and have a pleasant day.

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    Disclaimer On Delivery & Damage

    We’d like to inform that all dents are not exchangeable, returnable or refundable arising out of delivery. While every endeavour is taken to ensure every of our product is shipped in best condition & with the utmost care in packaging to protect the item, we're unable to guarantee that they will be 100% without any flaws in the external condition during the course of delivery and handling by 3rd-party (ie PosLaju/ GDEX/ Airpak/ SF Express).

    We’d like to assure buyers that as the content such as NANO Collagen, NANO Detox, NANO Diet are 100% dry powder, any dents do not pose any contamination risks to the content inside. It’s unlike canned foods which contain liquid/ sauce/ paste that may react with exposed material.

    While NANO JAPAN continue to hope meet the high expectations of all valued buyers, we seek reasonableness and warm understanding to continue serve u with the highest quality of products & at the most affordable prices that’s unbeatable! =D
    NANO JAPAN
  • Notice

    How to track your parcel

    Dear Customer,

    Good day to you. As the Qoo10 and Airpak systems are not API, hence you need to open a new tab and logon to Airpak courier company to trace your parcel with tracking number provided to always get the most accuracy and latest update of your delivery accordingly. For your information, you will only get to receive the tracking number once your parcel is ready to collect :)

    Website to track your parcel : www.airpak-express.com
    Delivery company : Airpak
    Tracking no : please check your order history/ record at "My Qoo10" (12 digits*)

    Sincerely,
    NANO JAPAN
    NANO JAPAN
  • Notice

    Our Freshness Policy (update) & How to Store Your Products

    - U are strongly advised to ensure that the user is not allergic to the product (ingredients) before placing any order.
    - If the purchased product(s) is unsuitable to the intended user due to personal/medical/preferential reasons, we strongly recommend u to offer/gift the product to another person whom he/she will find suitable/ favorable to enjoy.
    - Be sure u store your products in a cool, dry location.
    - Food/drinks items should be consumed completed within 6-8 weeks upon the first opening.
    The CURRENT Batch of FRESHNESS are:
    1) NANO COLLAGEN: PRE-ORDER (ETA end-of-November)
    2) NANO ROYAL JELLY: 07/2020
    3) NANO BIOGENIE: 08/02/2020
    4) NANO DETOX: 01/08/2020
    5) NANO DIET: 01/08/2020
    6) NANO LACTO VV: PRE-ORDER (ETA end-of-November)
    7) NANO RESVERA: NO EXPIRY
    8) NANO CARBOLITE: 04/09/2021
    NANO JAPAN
  • Notice

    Our Customer Service Policy

    - As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
    - NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
    - Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
    - Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
    - Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
    - We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one
    NANO JAPAN
  • Notice

    Our Orders Fulfillment Policy/ Upon Receiving Your Products

    - We are committed to ensure the accuracy, quality and condition of your ordered products.
    - Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
    - When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
    - In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
    - Any claim of missing/ incorrect items after 3-days of successful delivery by AIRPAK WILL NOT BE ENTERTAINED.
    NANO JAPAN
  • Notice

    Our Delivery Policy & Tips to You

    - Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
    - NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
    - NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Airpak.
    - Airpak is NOT OBLIGATED to call before arrival.
    - In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
    - Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
    - We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.
    NANO JAPAN
  • Notice

    Our Refund & Return Policy

    - Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
    - Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
    - Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
    - Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
    - In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 3 months.
    - Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.
    NANO JAPAN
  • Answered
    Question
    See******* 2018-11-15
    Answer
    Dear Customer,
    Good afternoon. NANO Biogenie does not contain live probiotics. Instead, what it contains is metabolites which is the byproduct of live probiotics. Yet, it is this metabolites that's produced in our body after we consume the high dose of probiotics, that's directly absorbed by our body for the improved immune system, to help faster recover and protection. :) In another word, Metabolites is a stable substance that our body needs directly to absorb and goes to improve our health system, protection against superbugs and super viruses. Unless you feel that your normal storage condition can be quite heated or u may take more than 2 months to finish upon first opening, then you may consider keeping in the refrigerated. It is not really necessary to refrigerate if you replace the dropper cap tightly after each use and store in a cool, dry place. :) Also, pls remember that each bottle should be finished within 2 months upon the first opening. Hope the above clarifies^^
    NJ
    NANO JAPAN 2018-11-15
    Question
    Thanks for the details explanation
    Answer
    Dear Customer,

    Good afternoon and you are most welcome : )
    Please do not hesitate to contact us again if you have further question. We are always here to reach out^^ We hope you enjoy the benefit as we do!^^

    Sincerely,
    NANO JAPAN
  • Answered
    Question
    See******* 2018-11-12
    Answer
    Dear Customer,

    Good afternoon to you. To get RM89.11 each for NANO Biogenie will only show after you apply Qoo10 RM30 Cart Coupon to offset the total amount with minimum purchase upon checkout. Kindly be assured that we always follow our promotion closely. Hope this clarifies.

    RM119.11 - Qoo10 RM30 Cart Coupon = RM89.11 each as per advertised.

    For your information, Qoo10 RM30 Cart Coupon is issued by Qoo10. You can find it easily when you go to Qoo10 Homepage and click on the coupon will do. Alternatively, you can check your mailbox for e-newletter from Qoo10.my to download the coupon as well. Please do not hesitate to contact us again if you have further question. Thank you and happy shopping :)

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-11-12
  • Answered
    Question
    jus******* 2018-11-11
    Answer
    Dear Customer,

    Good afternoon to you. To get RM89.11 each for NANO Biogenie will only show after you apply Qoo10 RM30 Cart Coupon to offset the total amount with minimum purchase upon checkout. Kindly be assured that we always follow our promotion closely. Hope this clarifies.

    RM119.11 - Qoo10 RM30 Cart Coupon = RM89.11 each as per advertised.

    For your information, Qoo10 RM30 Cart Coupon is issued by Qoo10. You can find it easily when you go to Qoo10 Homepage and click on the coupon will do. Alternatively, you can check your mailbox for e-newletter from Qoo10.my to download the coupon as well. Please do not hesitate to contact us again if you have further question. Thank you and happy shopping :)

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-11-12
  • Answered
    Question
    jen******* 2018-10-15
    Answer
    Dear Customer,
    Good afternoon to you! Thank you very much for your interest :)
    For now, the price is RM114.90 for one bottle of NANO BIOGENIE and you can apply a RM30 shop coupon with minimum purchase of RM200 in a single cart purchase! After deduction, each can would cost only RM99.90ea!!! ^^D Hurry! price for a limited time only! :D
    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-10-15
  • Answered
    Question
    hui******* 2018-09-29
    Answer
    Private Enquiry
    NANO JAPAN 2018-09-30
  • Answered
    Question
    The******* 2018-09-14
    Answer
    Dear Customer,

    Good evening n thank u for your many support^^D It's common for kids to suffer from constipation mainly because of insufficient liquid intake plus also insufficient dietary fiber at their young age. We remember sometimes we may need to use a variety of ways to induce purging of stools even for our little ones! :P If your child does not pass motion for more than 3 days, you need to give at least 1 suction x 3 to 4 times a day consecutively for 3 days n u'll see that the motion gets into momentum. Ensure sufficient intake of liquid also. On normal days, pls continue to give 1-suction a day in the evening before his bed. :) May add into milk. If he constipates regularly, and on formula, u may need to consider formula goat' milk instead of cow's milk which is harder to digest for some children due to lesser lactose content and smaller fats globules.
    NANO Biogenie does not contain live probiotics. Instead, what it contains is metabolites which is the byproduct of live
    NANO JAPAN 2018-09-14
    Question
    Hi, I still not really understand your explanation, is biogenie help on constipation?or need to added up probiotic? Can I let him consume anytime instead of evening?
    By the way, my son is taking the liquid organic herb heavy metal detox ,how long gap can I take your biogenie?
    Thank you
    Answer
    Dear Customer,
    Good evening. Kindly elaborate further which part you do not understand and we can advise you accordingly. By the way, how old is your boy? Generally, if your child does not pass motion for more than 3 days, you need to give him NANO Biogenie at least 1 suction x 3-4 times a day consecutively for 3 days n you'll see that the motion gets into momentum. Ensure sufficient intake of liquid also. On normal days, pls continue to give 1-suction of NANO Biogenie a day in the evening before his bed. :)
    Well, NANO Biogenie can be taken anytime, but for optimal result, we highly recommend to take it at night before bed because at that time, the repair work begins and our WBC (white blood cells) & enzyme get very very busy... The metabolites can get absorb immediately as their food by the friendly bacteria to fight harmful activities! Also for safety sake as well. It is probably good to take other dietary supplements at least 2 hrs apart. Hope this advice is useful. :) Thank you.
  • Answered
    Question
    yil******* 2018-09-07
    Answer
    Dear Customer,

    Good afternoon and thank you for your purchase. For your information, combined different products/ carts are invalid for the current promo. And the free gift, power bank will only give away to the customer who has buy them under the same cart as per advertised:-
    every 4-qty of NANO Collagen OR
    every 4-qty of NANO Royal Jelly OR
    every 4-qty of NANO Biogenie OR
    every 4-qty of NANO Lacto VV OR
    every 4-qty of NANO Carbolite OR
    every 4-qty of NANO Detox OR
    every 4-qty of NANO Diet OR
    every 7-qty of NANO Resvera

    Kindly refer to the attachment above for further details. Hope this clarifies. Please do not hesitate to contact us again if you have further question. Thank you and happy shopping^^

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-07
  • Answered
    Question
    san******* 2018-09-02
    Answer
    Dear customer,

    Good evening to you~ Thank you so much for your interest! :D NANO Biogenie is recommended to be taken by infants starting 7 months old and above, just take 2-suctions with fully pressed dropper, 1-suction will fully pressed is 1/2 of the dropper which is normal. :) If your baby less than 7 months old, we suggest you to wait until he/ she is 7 months old, otherwise, you might take it by yourself (6-suctions), and pass the benefits to baby by breast milk if you are breastfeeding. We hope this info is helpful. Have a wonderful day! ^^

    Sincerely,
    NANO JAPAN
    NANO JAPAN 2018-09-02
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Phone number
+60-03-7732-2695
Email
heiding@nanocollagenshop.com
Address
47820, Petaling Jaya, Selangor THE RAFFLESA, DAMANSARA PERDANA

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