DREAMBOOK_58
DREAMBOOK_58 JP Join Fellow
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POWER MINISHOP RATE 90%
3 DAYS ONLY★Queen Taiwan★ Award Winner! ★ maNara hot cleansing gel 200g maNara LIMITED TIME
184.90

3 DAYS ONLY★Queen Taiwan★ Award Winner! ★ maNara hot cleansing gel 200g maNara LIMITED TIME


Customer who recommended this item
15
Customer Satisfaction Score
92%
  • Product 100%/100%
  • Price 80%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
JAPAN Condition New Product
Shipping From From Overseas (Japan)
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Material
Payment Method VISA, MasterCard, iPay88 (maybank2u.com, CIMB Bank, Hong Leong Bank), Bank Transfer, PayPal, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description cleansing oil,cleansing gel,skincare,manara,manaracosme/柳燕老師/女人我最大/曼娜麗/ 溫熱卸妝凝膠/
BOOKMARK 1 2 3 4 5 6 7

Photo Review (7)

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(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.

Item Q&A(6)

Status
Question & Answer
  • Answered
    Question
    amp******* 2017-11-13
    Answer
    Private Enquiry
    DREAMBOOK_58 2017-11-13
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    amp******* 2017-10-31
    Answer
    Private Enquiry
    DREAMBOOK_58 2017-11-01
  • Answered
    Question
    amp******* 2017-10-30
    Answer
    Private Enquiry
    DREAMBOOK_58 2017-10-31
  • Answered
    Question
    ros******* 2017-04-26
    Answer
    Thank you for your inquiry,
    We are sorry for keep you waiting.
    Your parcel has been keeping at Malaysia post office.
    Could you please contact the nearest post office and receive your item?
    If you have a question,please let us know.Thank you.
    https://trackings.post.japanpost.jp/services/srv/search/direct?reqCodeNo1=EJ473201769JP&searchKind=S002&locale=en
    DREAMBOOK_58 2017-04-27
    Question
    Dear Seller,

    I've contacted Malaysia post office past Friday. The item reached airport after that no further tracking of the goods. I did not received the cleanser until now. I've lodged an investigation report with them & need to wait 7 working days for them to get back to me. If after 7 working days, in the event the post Malaysia inform me that the goods has lost, I shall keep you updated & to arrange for goods to be sent again or to refund. Pls be informed, thanks.
    Answer
    Thank you for your inquiry.
    Ok,we understood the situation.
    But we would like to know, What are they saying about compensation for their mistake?

    We can resend/refund after we confirmed compensation from them.We will wait hear from you.Thank you.
    Question
    Dear Seller,

    They told me to wait for 7 working days for them to try tracking & locating the item, I can only know the results after 7 working days, I will further keep you posted once they get back to me.
    By the way, would like to ask, in the event they find that the item is lost, should the Post Malaysia compensate to me or to you, the seller ?
    Answer
    Thank you for reply. Ok, I understand. If POS Malaysia lost your item, you don't have to extra cost. If you want to resend or refund, we will obey your instructions. If you have a question, please feel free to question. Many Thanks,
    Question
    Dear Seller,

    The Pos Malaysia has informed me that the item is confirmed lost, they claimed that they will refund to the Seller.

    For myself, I am indeed interested to try this maNara hot cleansing gel 200g, hence I would like to request your end to resend the item to me again without paying any extra cost. Please reply me of my request, thanks.
    Answer
    Thank you for more information.

    Ok,we will arrange to resend your item.
    Please wait a while until shippment.

    We apolpgize for this inconvenience again.Many thanks.
    Question
    Dear Seller,

    Thanks for the reply. May I know approximately how long the item will reach me ? Will the resend item has new shipping tracking at Qoo10 for my updates ?
    Answer
    Thank you for your reply.
    Your new parcel will be dilivered within a week.
    We will inform you the new tracking number and tracking link.

    If you have a question, please feel free to question. Many Thanks,
    Question
    Dear Seller,

    Please be informed that I've received the resend item today, thanks to your kind assistance & the free gift.

    Besides, would like to enquire, there is no expiry date stated on the box or at the cleanser, may I know the expiry date of this cleanser ?

    Hope to hear from you soon, thanks.
    Answer
    Thank you for the reply.
    There are many Japanese products that do not include an expiry date,incase it lasts more than 3years under unopened status.
    In such cases, the estimated expiry is 1 year after opening, or 3 years when left unopened.
    If you have a question,please let us know.Thank you.
    Question
    Dear Seller,

    Ok, thanks for the info.
    Answer
    Thank you for your great understanding.
    Question
    Dear Seller,

    You are welcome, wishing you a great business always.
    Answer
    Thank you.
    We are looking forward to your visit!
  • Answered
    Question
    ros******* 2017-04-12
    Answer
    Thank youu for your inquiry.
    Yes,you can use this item when you don't make up and 2times in a day.
    If you haev a question,please let us know.Thank you.
    DREAMBOOK_58 2017-04-13
    Question
    Dear Seller,

    Ok, thanks for the info.
    Answer
    you are welcome!
  • Answered
    Question
    ros******* 2017-04-12
    Answer
    Thank you for your inquiry.
    We are sorry we cannot check the expiry date now, because we have not stock now.If you order now we will prepare thhe latest product.
    Shipping will take about 5-7days to Malaysia.
    If you have a question,please let us know.Thank you.
    DREAMBOOK_58 2017-04-13
    Question
    Dear Seller,

    Ok, thanks for the info. I've placed the order, would appreciate if you send me the latest product.
    Answer
    Thank you for your reply.
    Yes noted,we will restock and send the latest product.
    If you have a question,please let us know.Thank you.
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Email
tamako0508@gmail.com
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