Q&A board

Q & A Lists
Item Question & Answer
★Elecom Japan★Paper-like film/Screen Protector with anti-reflection / for iPad Pro 10.5 / 12.9 inch
★Elecom Japan★Paper-like film/Screen Protector with anti-reflection / for iPad Pro 10.5 / 12.9 inch
Item Q&A
[Top Seller] Yamaha NP-12 61 Piano Style Keys Yamaha Piano Keyboard Music Keyboard
[Top Seller] Yamaha NP-12 61 Piano Style Keys Yamaha Piano Keyboard Music Keyboard
Item Q&A
  • Question : Inquiry related delivery from rac****Apr 21, 2019

    Can I know how much is the tax charged for bundle A if I'm in Malaysia?

    Answer : [Re] Inquiry related delivery from rac****

    Dear buyer, as per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer.
    Rates will be between 6%-22%. But most often its just 6%. Customs didnt release details on how much customers need to bare to us.

LectroFan High Fidelity White Noise Machine with 20 Unique Fan (Safety Mark Plug Local Warranty)
LectroFan High Fidelity White Noise Machine with 20 Unique Fan (Safety Mark Plug Local Warranty)
Item Q&A
Ta-Da Chair - [Walking Stick to Seat] a walking stick for support and a seat for resting.
Ta-Da Chair - [Walking Stick to Seat] a walking stick for support and a seat for resting.
Item Q&A
  • Question : Inquiry for the item from cho****Apr 18, 2019

  • Question : Inquiry for the item from cho****Apr 18, 2019

    Is there a warranty for the chair

    Answer : [Re] Inquiry for the item from cho****

    Hi,
    All item in this page is only applicable in Singapore. If you were to purchased it, and want to claim warranty, you can directly contact the seller at their original page at
    https://www.qoo10.sg/g/577868035
    Thank you

[RB3016] RB Clubmaster Sunglasses
[RB3016] RB Clubmaster Sunglasses
Item Q&A
  • Question : Inquiry for the item from 706****Apr 16, 2019

    Please tell me is the lanse made of glass or polycarbon/plastic.

    Answer : [Re] Inquiry for the item from 706****

    For a more detailed and accurate answer, kindly ask the seller directly at his original page in Singapore
    https://www.qoo10.sg/g/637222274

Ecovacs Deebot OZMO 930 Robot Vacuum Cleaner+Real Map+App+Mopping+Virtual Wall
Ecovacs Deebot OZMO 930 Robot Vacuum Cleaner+Real Map+App+Mopping+Virtual Wall
Item Q&A
  • Question : Inquiry related delivery from chl****Apr 14, 2019

    Hi! Can let me know include the custom fee is how much?

    Answer : [Re] Inquiry related delivery from chl****

    Hi,
    Customs fee is ranged between 6%-22%... most of the time is just 6%. This rates are not shared with us. Hence we cant give an accurate estimation.

  • Question : Inquiry related delivery from fas****Mar 13, 2019

Refurbished Dell XPS-13 Ultrabook/ Intel I7 3rd Gen/ 8GB/ 256GB SSD/ Wins10 Pro/ 30 days warranty
Refurbished Dell XPS-13 Ultrabook/ Intel I7 3rd Gen/ 8GB/ 256GB SSD/ Wins10 Pro/ 30 days warranty
Item Q&A
  • Question : Inquiry for the item from puc****Apr 12, 2019

    will it restock? I intend to place order

    Answer : [Re] Inquiry for the item from puc****

    Usually refurbished item its hard to tell when seller can restock. But do keep in mind that this item is from Singapore. Hence all warranty (if there's any) is only applicable in Singapore.

2 PACKS BUNDLE DEAL [1+1 Special 900g + 900g] Olbaan Samgyetang /Korean Ginseng Chicken Soup
2 PACKS BUNDLE DEAL [1+1 Special 900g + 900g] Olbaan Samgyetang /Korean Ginseng Chicken Soup
Item Q&A
  • Question : Inquiry for the item from 234****Apr 12, 2019

    Is it one whole chicken inside?

    Answer : [Re] Inquiry for the item from 234****

    After checking with the seller's post. Yes. There is a whole chicken inside. But just a small chicken about 700g.
    This is what they told one of their customers from Singapore.
    -It expiry is until 2020 and the weight of chicken is about 700g.
    -It can be stored at room temperature but we recommend you to keep it in a fridge as Singapore's (or in our case, Malaysia) room temperature is higher than that of in Korea.

Jenny Glow Orange Blossom Eau De Parfum 80 ml
Jenny Glow Orange Blossom Eau De Parfum 80 ml
Item Q&A
  • Question : Inquiry related delivery from ady****Apr 11, 2019

    Can ship to Malaysia?

    Answer : [Re] Inquiry related delivery from ady****

    Hi,
    All item in this page is for Malaysia buyer. And, yes it can ship to Malaysia. =)

Seiko 5 Sports Monster White  Blue Automatic Watch SRP481K1 SRP481K SRP481
Seiko 5 Sports Monster White Blue Automatic Watch SRP481K1 SRP481K SRP481
Item Q&A
  • Question : Inquiry from 241****Apr 11, 2019

  • Question : Inquiry related delivery from tai****Apr 11, 2019

Mous Clarity Case for iPhone Xs/X (Without Screen Protector)
Mous Clarity Case for iPhone Xs/X (Without Screen Protector)
Item Q&A
Mophie Samsung Galaxy Note 8 Charge Force Case (Black)
Mophie Samsung Galaxy Note 8 Charge Force Case (Black)
Item Q&A
  • Question : Inquiry for the item from jef****Apr 10, 2019

    Hi would like to know are this just casing or with power juice?

    Answer : [Re] Inquiry for the item from jef****

    Hi,
    For a more quick and accurate respond, you can ask the original seller at this link:
    https://www.qoo10.sg/g/641964645

[43% OFF] GRUNN i1-ECOBOT ROBOT VACUUM CLEANER WITH WATER TANK!!!
[43% OFF] GRUNN i1-ECOBOT ROBOT VACUUM CLEANER WITH WATER TANK!!!
Item Q&A
  • Question : Inquiry for the item from lsh****Apr 03, 2019

★ PROSCENIC SUZUKA ROBOT VACUUM w WATER TANK 5-IN-1 ★ LOCAL WARRANTY ★
★ PROSCENIC SUZUKA ROBOT VACUUM w WATER TANK 5-IN-1 ★ LOCAL WARRANTY ★
Item Q&A
  • Question : Inquiry related delivery from zim****Apr 07, 2019

    Hi , is this rn568 included tax ?

    Answer : [Re] Inquiry related delivery from zim****

    Hi buyer,
    Nope, tax is not yet included.

  • Question : Inquiry for the item from 250****Feb 13, 2019

    Hi, im interested of this robot vacumn. When would you restock?

    Answer : [Re] Inquiry for the item from 250****

    Dear Customer, on the item page available to purchase

    thank you

    Question : [Re] Inquiry for the item from 250****

    Hi seller, i cant click to purchase. Please help

    Answer : [Re] Inquiry for the item from 250****

    Dear Customer
    Thansk for your inquiries. We will check your inquries and get back to you soon

[INTRODUCTORY OFFER!] ★ CLOBOT VACUUM w WATER TANK 7-in-1★ SG AGENT WARRANTY★ NOW $159
[INTRODUCTORY OFFER!] ★ CLOBOT VACUUM w WATER TANK 7-in-1★ SG AGENT WARRANTY★ NOW $159
Item Q&A
  • Question : Inquiry related delivery from swe****Apr 07, 2019

    Did it send to Malaysia.

    Answer : [Re] Inquiry related delivery from swe****

    Hi,
    This we are unsure if it can be send. But 1 things for sure is that any item above RM500 will have tax imposed.

  • Question : Inquiry for the item from lsh****Apr 03, 2019

【1 or 2 Tins】Glucerna Triple Care Powder (850g) - For Singapore Market
【1 or 2 Tins】Glucerna Triple Care Powder (850g) - For Singapore Market
Item Q&A
[LOCAL 1 Year WARRANTY] ECOVACS Deebot N79T Robot Vacuum Cleaner+ GoogleHomeSupport+AppsControl
[LOCAL 1 Year WARRANTY] ECOVACS Deebot N79T Robot Vacuum Cleaner+ GoogleHomeSupport+AppsControl
Item Q&A
  • Question : Inquiry for the item from sla****Apr 06, 2019

    Local warranty means warranty in MY or SG pls?

    If its in MY pls. advice locations of service centers. Thks

    Answer : [Re] Inquiry for the item from sla****

    Hi,
    All warranty under this shop (SG EXPO) is in Singapore ya

  • Question : Inquiry for the item from 261****Dec 10, 2018

    Is this unit included Left/Right Side Brush + Fliter + Mop?
    Or i need yo add-on?

    Answer : [Re] Inquiry for the item from 261****

    Dear buyer,

    The package include side brushes ,charging Dock with power adapter and remote control.

  • Question : Inquiry for the item from 261****Dec 10, 2018

    How much for the custom fees is deliver to Selangor, Malaysia?
    If the units got problems, the warranty is from Singapore or can i send to Ecovacs Malaysia service center?

    Answer : [Re] Inquiry for the item from 261****

    Dear Customer,

    as per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer. Custom tax, based on the current gov policies.

    The item only local sg warranty

    thank you

LG SPK8-S 2.0 Channel Sound Bar Wireless Rear Speaker Kit 140watts
LG SPK8-S 2.0 Channel Sound Bar Wireless Rear Speaker Kit 140watts
Item Q&A
  • Question : Inquiry for the item from ghh****Apr 04, 2019

    When will the item be in stock?

    Answer : [Re] Inquiry for the item from ghh****

    HI, this item is now back on stock

Synology DS216SE DiskStation 2BAYS - 800Mhz 256mb (SYNDS-216SE)
Synology DS216SE DiskStation 2BAYS - 800Mhz 256mb (SYNDS-216SE)
Item Q&A
[ISDG] AUTHORISED SELLER ♥ ISDG JAPAN NO.1 ENZYME SLIMMING/DETOX/FATBURN
[ISDG] AUTHORISED SELLER ♥ ISDG JAPAN NO.1 ENZYME SLIMMING/DETOX/FATBURN
Item Q&A
  • Question : Inquiry related delivery from 237****Mar 30, 2019

    PURCHASE 3 PACK FREE QXPRESS --- but i press 3 packs it charge me RM50+++
    how to avoid the charges?

    Answer : [Re] Inquiry related delivery from 237****

    Hi,
    Sorry for the misunderstanding. This listing is from the original seller's listing in Singapore. Hence in Singapore, it's 3 pack free shipping.
    But for this listing in Malaysia via this seller shop by Qoo10, it's purchase RM200 worth, then it will be free shipping.

    Question : [Re] Inquiry related delivery from 237****

    ic..... thank you very much

    Answer : [Re] Inquiry related delivery from 237****

    Welcome.. =)

  • Question : Inquiry for the item from gor****Feb 16, 2019

[Ready Stock] Apples AirPod 2 / Local Apple one year warranty / Bluetooth wireless earbuds
[Ready Stock] Apples AirPod 2 / Local Apple one year warranty / Bluetooth wireless earbuds
Item Q&A
  • Question : Inquiry for the item from aks****Mar 30, 2019

    When will go get stock of airpods with wireless case ?

    Answer : [Re] Inquiry for the item from aks****

    When will you get stock of airpods with wireless case ?

    Question : [Re] Inquiry for the item from aks****

    Usually seller will take anywhere between 7-14 days before restocking.

🎀Buy 2 Free 1 Can🏆TAIWAN NO.1🎀Hello Kitty Collagen🏆AWARD WINNING🎀胶原蛋白粉
🎀Buy 2 Free 1 Can🏆TAIWAN NO.1🎀Hello Kitty Collagen🏆AWARD WINNING🎀胶原蛋白粉
Item Q&A
  • Question : Inquiry for the item from ngi****Mar 30, 2019

  • Question : Inquiry for the item from men****Feb 18, 2019

    cant post to singapore?

    Answer : [Re] Inquiry for the item from men****

    Dear Customer
    Thansk for your inquiries. We will check your inquries and get back to you soon

  • Question : Inquiry for the item from 243****Jan 26, 2019

    When expiry date? How long will delivery to Malaysia?

    Answer : [Re] Inquiry for the item from 243****

    Dear Customer,

    Expiry date may 2020. Item will usually takes 7-10 working days after payment has been received to be shipped.

    thank you

  • Question : Inquiry for the item from jo3****Jan 26, 2019

    Hi,
    If I choose 2 set of different option still can get 1 can free?
    In addition, over rm 200 got free shipping, right ? But it still got charge when make payment?

    Answer : [Re] Inquiry for the item from jo3****

    Dear Customer,

    Thank you for writing to us. We are currently looking into this issue, as there is slight technical glitch.

    thank you

  • Question : Inquiry for the item from sie****Jan 25, 2019

    Stated that buy 1 free 1 is that means buy one set get another set free? Or just one tin free one tin?

    Answer : [Re] Inquiry for the item from sie****

    Here stated buy 1 free 1

    Question : [Re] Inquiry for the item from sie****

    Dear Customer,

    The pearl edition 1 set is 2 cans plus small travel pack=61 days
    The ceramide edition is 1 can plus 2 packets of refill pack = 70 days

    buy 2 quantity of the option, get 1 can free.
    Buy 2 sets free 1 can

    Thank you

    Answer : [Re] Inquiry for the item from sie****

    Then you shouldn't write there buy 1 free 1

    Question : [Re] Inquiry for the item from sie****

    Dear Customer,

    thank you for highlighting. we will look into this

    thank you

+View all Notice, FAQ, Q&A >>
[LOCAL WARRANTY] Ecovacs OZMO600 Robot Vacuum Cleaner+110 mins Mopping 2 in 1+App Control
[LOCAL WARRANTY] Ecovacs OZMO600 Robot Vacuum Cleaner+110 mins Mopping 2 in 1+App Control
Item Q&A
  • Question : Inquiry for the item from clc****Mar 29, 2019

    How much is the government CIF for this item?

    Answer : [Re] Inquiry for the item from clc****

    hi,
    as this item is above RM500, tax will be imposed. But the actual figure is not shared with us. But from what we have experienced, it ranges between 6%-21%. But the 21% hardly ever happen. You will know how much you need to pay once the courier or the customs department contact you

  • Question : Inquiry from Ang****Mar 15, 2019

    i would like to make installment to purchase this Robot Vacuum, how i make payment for installment when check out ?

    Answer : [Re] Inquiry from Ang****

    Currently there is no installment.

  • Question : Inquiry related delivery from iok****Dec 11, 2018

  • Question : Inquiry for the item from mvr****Nov 28, 2018

    How much is the tax/ Duties to be paid if delivered to Malaysia?

    Answer : [Re] Inquiry for the item from mvr****

    Dear buyer,

    As per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer.

  • Question : Inquiry from see****Nov 25, 2018

WD MY BOOK 4TB/6TB/8TB DESKTOP STORAGE USB3.0
WD MY BOOK 4TB/6TB/8TB DESKTOP STORAGE USB3.0
Item Q&A
  • Question : Inquiry for the item from 261****Mar 29, 2019

    Hi,
    what about the warranty details of this item?

    Answer : [Re] Inquiry for the item from 261****

    Hi buyer,
    For most warranty is only applicable in Singapore. But you can directly ask the seller regarding this issue.
    https://www.qoo10.sg/g/645757446

[Toys] Bandai Tamashii Nations Freddie Mercury "Singing Artist" Action Figure
[Toys] Bandai Tamashii Nations Freddie Mercury "Singing Artist" Action Figure
Item Q&A
  • Question : Inquiry related delivery from nwa****Mar 14, 2019

    can post to malaysia ?

    Answer : [Re] Inquiry related delivery from nwa****

    Dear Customer,

    yes can ship to MY
    do please purchase
    thank you

    Question : [Re] Inquiry related delivery from nwa****

    can you make some offer to me please 🙏...& how long does it take to arrive ?

    Answer : [Re] Inquiry related delivery from nwa****

    i will buy it ofcourse...please i have just 2 days before my coupon expired

    Question : [Re] Inquiry related delivery from nwa****

    & its an original item from bandai right ?...sorry for insecurity

    Answer : [Re] Inquiry related delivery from nwa****

    Dear Customer,

    yes the item original and Item will usually takes 7 working days after payment has been received to be shipped.

    thank you

    Question : [Re] Inquiry related delivery from nwa****

    please...last call...make me some offer...please 🙏

    Answer : [Re] Inquiry related delivery from nwa****

    & with safely package right ?

    Question : [Re] Inquiry related delivery from nwa****

    done purchasing it...hopefully it will arrive to me within next week...

    Answer : [Re] Inquiry related delivery from nwa****

    Hi buyer,

    According to some buyers in Singapore, they receive the item within a week, so for international delivery like this, we assume it will take some time.

    We will also inform the seller in SG to pack it properly.

    Thanks for your support

    Question : [Re] Inquiry related delivery from nwa****

    so which country origin it come from & how long it take to me to receive ?

    Answer : [Re] Inquiry related delivery from nwa****

    hi buyer,

    from description, item is from USA & seller is from Singapore. Since Singapore buyer can receive it within 1 week, it means that seller might have stocks on hand.

    How long does it takes depends on efficiency of seller and of courier service. Give and take 1 week + few days.

    Question : [Re] Inquiry related delivery from nwa****

    ok...just get me up to date from time to time

    Answer : [Re] Inquiry related delivery from nwa****

    Hi buyer,

    due to seller cant be contacted at the moment. We are unable to give you promotions for safety reasons.

    Question : [Re] Inquiry related delivery from nwa****

    which mean ?

    Answer : [Re] Inquiry related delivery from nwa****

    Hi,
    Means that we are unsure of the amount of stocks available. Also we want to make sure that seller pack the item carefully due this item will be shipped to Malaysia. Since we cant reach the seller, we are afraid we cant deliver that message to the seller.

    Question : [Re] Inquiry related delivery from nwa****

    well make sure you reach him...i dont like to feel shady about this

    Answer : [Re] Inquiry related delivery from nwa****

    Or what i can recommend is this, you can also personally visit his orignal store, ask questions there, and come back to this page to purchase it.. His original shop link is :
    https://www.qoo10.sg/g/642435214
    Keep in mind that all shipping will take within 7-14 working days due to international shipping

    Question : [Re] Inquiry related delivery from nwa****

    i will...in the mean time you try to reach him okay...

    Answer : [Re] Inquiry related delivery from nwa****

    I've just check, you can actually buy directly buy from seller as well as it does states that he do ship to Malaysia. If you were to buy from this page, there process will be much lengthy..

    Question : [Re] Inquiry related delivery from nwa****

    doesnt matter...what done is done...im just waiting it to arrive & mean time you try to reach him

    Answer : [Re] Inquiry related delivery from nwa****

    you mean you have brought it? can i have your order number? i help you track in our system

    Question : [Re] Inquiry related delivery from nwa****

    SGMY133082

    please dont make me regret

    Answer : [Re] Inquiry related delivery from nwa****

    well give me a news...

    Question : [Re] Inquiry related delivery from nwa****

    hello...any news ?

    Answer : [Re] Inquiry related delivery from nwa****

    HI,
    All tracking can actually be tracked online ya. As for when this message is being reviewed, it shows that parcel has already been delivered

Philips Tap Water Purifier / Water Filter with 2 cartridges/ WP3828/00
Philips Tap Water Purifier / Water Filter with 2 cartridges/ WP3828/00
Item Q&A
  • Question : Inquiry for the item from she****Mar 27, 2019

    How to get replacement on the filter?

    Answer : [Re] Inquiry for the item from she****

    Hi Buyer,
    To request for this, kindly ask the seller at their original link at
    https://www.qoo10.sg/g/644202543

  • Question : Inquiry for the item from she****Mar 27, 2019

    How to get replacement on the filter?

    Answer : [Re] Inquiry for the item from she****

    Hi Buyer,
    To request for this, kindly ask the seller at their original link at
    https://www.qoo10.sg/g/644202543

[POKKA] EVIAN MINERAL WATER BUNDLE SALE (500ml 1.5L)
[POKKA] EVIAN MINERAL WATER BUNDLE SALE (500ml 1.5L)
Item Q&A
  • Question : Inquiry for the item from 261****Mar 26, 2019

    i try to buy but it stated NO STOCK
    when will you restock?
    can you alert me
    thank you

    Answer : [Re] Inquiry for the item from 261****

    HI,
    It seems that our Singapore side stocks finish hence it is also reflected in our side. Sellers usually restock their item in 7-14 days.

  • Question : Inquiry for the item from haz****Mar 25, 2019

  • Question : Inquiry for the item from 261****Mar 25, 2019

Power Pack P001 Mobility Scooter
Power Pack P001 Mobility Scooter
Item Q&A
  • Question : Inquiry for the item from 261****Mar 26, 2019

    What is it brake system? What is it Folded dimension (Length x width x height)? What is it charging time?

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    Due to item being too large, this item cant be ship to malaysia

Omni-Portable Traveller (S542) Mobility Scooter
Omni-Portable Traveller (S542) Mobility Scooter
Item Q&A
  • Question : Inquiry for the item from 261****Mar 26, 2019

    What is it charging time?

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    Original seller from Singapore did not insert the detail for this item. Also, item is too large to be shipped to Malaysia.

  • Question : Inquiry for the item from 261****Mar 21, 2019

    Does this item have light? It's special feature?

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    No this item dont have light