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Q & A Lists
Item Question & Answer
FARFALLA FRC-847S 1.8L ELECTRIC RICE COOKER ***1 YEAR FARFALLA WARRANTY***
FARFALLA FRC-847S 1.8L ELECTRIC RICE COOKER ***1 YEAR FARFALLA WARRANTY***
Item Q&A
Razer Nommo Pro 2.1 THX Virtual Surround Ultimate Sound Gaming Speakers
Razer Nommo Pro 2.1 THX Virtual Surround Ultimate Sound Gaming Speakers
Item Q&A
KUVINGS SLOW JUICER C7000 RED
KUVINGS SLOW JUICER C7000 RED
Item Q&A
  • Question : Inquiry related delivery from sil****Jun 13, 2019

    Hi, do u know how much custom fees or any extra fees that i need to pay after buying this product? Warranty is 10 years and directly to kuvings?

    Answer : [Re] Inquiry related delivery from sil****

    Yes, as per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer.

  • Question : Inquiry for the item from din****Oct 20, 2018

    I am interested in buying this item, but do I have to pay import taxes , and how much to pay

    Answer : [Re] Inquiry for the item from din****

    hello seller, why there is no answer !

    Question : [Re] Inquiry for the item from din****

    Dear buyer, as per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer.

Marantz SR5013/N1B 7.2 Channel AV Receiver
Marantz SR5013/N1B 7.2 Channel AV Receiver
Item Q&A
  • Question : Inquiry for the item from chu****Jun 12, 2019

    Are this brand new with warranty?

    Answer : [Re] Inquiry for the item from chu****

    hi
    Please contact seller or manufacturer service center.( radianceavpl@gmail.com)

Plane pal Travelling Pillow
Plane pal Travelling Pillow
Item Q&A
Contigo AUTOSEAL Courtney Kids Water Bottles - 20oz / 590ml
Contigo AUTOSEAL Courtney Kids Water Bottles - 20oz / 590ml
Item Q&A
  • Question : Inquiry related delivery from Cha****Jun 11, 2019

    Hi, when will you ship it out? Already 2 weeks time

    Answer : [Re] Inquiry related delivery from Cha****

    hi.

    Could you provide the order number

    Thanks

★Ionbot Robot Vacuum Cleaner ★Dry Mop/400ML Dust Tank★SG Local Warranty
★Ionbot Robot Vacuum Cleaner ★Dry Mop/400ML Dust Tank★SG Local Warranty
Item Q&A
RED CORAL Honey Rheumatic Glucosamine Medicated Oil Emu Joint Muscle Pain Relief Shoulder Apitherapy
RED CORAL Honey Rheumatic Glucosamine Medicated Oil Emu Joint Muscle Pain Relief Shoulder Apitherapy
Item Q&A
★ PROSCENIC SUZUKA ROBOT VACUUM w WATER TANK 5-IN-1 ★ LOCAL WARRANTY ★
★ PROSCENIC SUZUKA ROBOT VACUUM w WATER TANK 5-IN-1 ★ LOCAL WARRANTY ★
Item Q&A
  • Question : Inquiry for the item from ces****Jun 09, 2019

    Have how many years warranty?

    Answer : [Re] Inquiry for the item from ces****

    hi. Please contact seller or manufacturer service center. g_agent_my@gmail.com

  • Question : 来自nic****会员的配送咨询。May 11, 2019

  • Question : 来自nic****会员的商品咨询。May 10, 2019

  • Question : 来自nic****会员的配送咨询。May 10, 2019

  • Question : 来自nic****会员的商品咨询。May 10, 2019

    This is a dual-use sweeping, right?

    Answer : [Re] 来自nic****会员的商品咨询。

    Dear customer

    yes .

    thank you

+View all Notice, FAQ, Q&A >>
(Local) Samsung Galaxy A70 2019 128GB 6.7in 6GB RAM (1 Year Local Warranty)
(Local) Samsung Galaxy A70 2019 128GB 6.7in 6GB RAM (1 Year Local Warranty)
Item Q&A
  • Question : Inquiry for the item from won****Jun 08, 2019

    hi, regarding the custom fees.when the product arrived the custom we will receive the custom call or letter then we just transfer money to custom will do?

    or we have to go to custom settle and pick up the parcel?

    Answer : [Re] Inquiry for the item from won****

    as per Malaysia's custom law, any items valued above RM500 is subject to be imposed with tax limit. And this includes CIF (Cost, Insurance, and Freight/Shipping). This is bared by the buyer/customer.

Taylor Swift Enchanted Wonderstruck 100ml EDP
Taylor Swift Enchanted Wonderstruck 100ml EDP
Item Q&A
  • Question : Inquiry for the item from 810****Jun 07, 2019

    Hello, may i know that is 100% Original perfume? That is not Gred AA right?

    Answer : [Re] Inquiry for the item from 810****

    hi. this is 100% Original perfume
    Manufacturer/Place of origin from USA

ISOACOUSTICS L8R155 Acoustic Isolation Studio Monitor Stand
ISOACOUSTICS L8R155 Acoustic Isolation Studio Monitor Stand
Item Q&A
  • Question : Inquiry for the item from che****Jun 05, 2019

    This price for 1 unit or 1 pair ?

    Answer : [Re] Inquiry for the item from che****

    Dear customer

    Designed for studio monitors with up to 8" speakers
    includes two stands

    Thank you

    Question : [Re] Inquiry for the item from che****

    May I know how much is the tax for sending to Malaysia ?

    Answer : [Re] Inquiry for the item from che****

    hi.
    Please be informed that the GST is issued by MY government customs. The courier company may ask for the payment as they already pay on your behalf to clear the item to avoid any delay on clearance/delivery.
    As we mentioned it is issued by MY customs, it is beyond Qoo10, seller or courier company control. We advise you to contact the delivery company or customs/border clearance directly for further assistance.
    Thank you

wet dog food from addiction (single can purchase)
wet dog food from addiction (single can purchase)
Item Q&A
GRUNN Robot Vacuum Cleaner i1
GRUNN Robot Vacuum Cleaner i1
Item Q&A
  • Question : Inquiry for the item from flo****Jun 06, 2019

    Hi seller, Do you sell battery separately? If so, how much is it?

    Answer : [Re] Inquiry for the item from flo****

    hi. Sorry we not seller the vacuum battery
    the item coming with auto charge function system

    Thanks

ASUS Prime H370M-Plus /CSM LGA1151 DDR4 HDMI DVI VGA M.2 mATX Motherboard
ASUS Prime H370M-Plus /CSM LGA1151 DDR4 HDMI DVI VGA M.2 mATX Motherboard
Item Q&A
ASUS PRIME H370M-PLUS/CSM
ASUS PRIME H370M-PLUS/CSM
Item Q&A
[PnG]【4 packs】Official Pampers diapers - All sizes available NB-XXL - Made in Japan
[PnG]【4 packs】Official Pampers diapers - All sizes available NB-XXL - Made in Japan
Item Q&A
  • Question : Inquiry from ivy****Jun 03, 2019

    Hello....

    Answer : [Re] Inquiry from ivy****

    Hello Good morning

    Question : [Re] Inquiry from ivy****

    if send out you will tell me?
    sorry ,first time buying in qoo10

    Answer : [Re] Inquiry from ivy****

    you will send me the express numbers?

    Question : [Re] Inquiry from ivy****

    Dear customer

    Could you provide the order number

    We will check for further

    Thank you

  • Question : Inquiry related delivery from ivy****Jun 03, 2019

    if I bankin tmr,when I can get the pampers?
    FROM MALAYSIA....

    Answer : [Re] Inquiry related delivery from ivy****

    3-5 day

[Qprime]LypriCel Liposomal Vitamin C 30 Packets 0.2 fl oz (5.7 ml)
[Qprime]LypriCel Liposomal Vitamin C 30 Packets 0.2 fl oz (5.7 ml)
Item Q&A
  • Question : Inquiry for the item from mai****Jun 03, 2019

    Is this item available?

    Answer : [Re] Inquiry for the item from mai****

    yes

    Question : [Re] Inquiry for the item from mai****

    if you make sure this item is available then I will place order.
    Bcz I heard that even US also dun have this item. Therefore I would like to double confirm.

    Answer : [Re] Inquiry for the item from mai****

    Dear customer

    Currently only Fresh Stock available

    Thank you

Parklon Bumper Playmat PURE Saint Grey Blue Chevron size L15
Parklon Bumper Playmat PURE Saint Grey Blue Chevron size L15
Item Q&A
  • Question : Inquiry for the item from 261****Jun 04, 2019

    May I know what is the material of this mat ? PE or PVC?

    Answer : [Re] Inquiry for the item from 261****

    Dear customer

    memory foam like material on the inside and with waterproof soft PVC material on the outer side

    Thanks

(APPLY COUPON!!) MEIJI 3 x Regular Amino Collagen Refill/ Can Saver Super Deal *Free Spoon*
(APPLY COUPON!!) MEIJI 3 x Regular Amino Collagen Refill/ Can Saver Super Deal *Free Spoon*
Item Q&A
  • Question : Inquiry related delivery from kat****Jun 01, 2019

  • Question : Inquiry for the item from sin****May 15, 2019

  • Question : Inquiry for the item from ren****Jan 08, 2019

  • Question : Inquiry for the item from 235****Nov 23, 2018

    Why stated apply coupon will be RM215? No one coupon can be use.

    Answer : [Re] Inquiry for the item from 235****

    Dear buyer,

    Coupon depends on availability.

  • Question : Inquiry for the item from agn****Nov 10, 2018

    expired date pls

    Answer : [Re] Inquiry for the item from agn****

    Dear buyer, item is currently unavailable.

+View all Notice, FAQ, Q&A >>
LG SPK8-S 2.0 Channel Sound Bar Wireless Rear Speaker Kit 140watts
LG SPK8-S 2.0 Channel Sound Bar Wireless Rear Speaker Kit 140watts
Item Q&A
  • Question : Inquiry related delivery from gkh****Jun 02, 2019

  • Question : Inquiry for the item from ghh****Apr 04, 2019

    When will the item be in stock?

    Answer : [Re] Inquiry for the item from ghh****

    HI, this item is now back on stock

*QUUBE PROMO* XIAOMI Air Purifier 2S // Pro  OLED Screen Display  Control by SmartPhone App
*QUUBE PROMO* XIAOMI Air Purifier 2S // Pro OLED Screen Display Control by SmartPhone App
Item Q&A
  • Question : Inquiry for the item from men****May 31, 2019

    how much for the tax to malaysia?

    Answer : [Re] Inquiry for the item from men****

    dear customer


    Please be informed that the GST/duty tax/customs fee is issued by destination government customs. The courier company may ask for the payment as they already pay on your behalf to clear the item to avoid any delay on clearance/delivery.
    We advise you to contact the delivery company or customs/border clearance directly for further assistance.

    Thank you.

    Question : [Re] Inquiry for the item from men****

    may i know which courier service you are using?

    Answer : [Re] Inquiry for the item from men****

    It would registered mail

GNC Tri-flex Fast-Acting 240 Caplets
GNC Tri-flex Fast-Acting 240 Caplets
Item Q&A
  • Question : Inquiry for the item from Afi****Jun 02, 2019

  • Question : 来自tan****会员的商品咨询。May 18, 2019

    Hello! Is this product a genuine ?,expir date Please?

    Answer : [Re] 来自tan****会员的商品咨询。

    dear customer

    please whatsapp to +60-1111-2222-3333

    thank you

15% off-  Chinchilla food by Oxbow 10lb
15% off- Chinchilla food by Oxbow 10lb
Item Q&A
  • Question : Inquiry from Afi****Jun 01, 2019

    15% off- Chinchilla food by Oxbow 10lb

    Answer : [Re] Inquiry from Afi****

    Please contact Qoo10 directly on this
    Thanks

2EA/Innisfree No Sebum Mineral Powder 5g/Gift MAKE P:REM in-shower face pack 10ml+sleeping pack 10ml
2EA/Innisfree No Sebum Mineral Powder 5g/Gift MAKE P:REM in-shower face pack 10ml+sleeping pack 10ml
Item Q&A
  • Question : Inquiry for the item from 249****May 30, 2019

    Hi seller, 2pcs 'Innisfree No Sebum Mineral Powder 5g/Gift MAKE P:REM in-shower face pack 10ml+sleeping pack 10ml', price RM29.70???? Can you provide us exp date?

    Answer : [Re] Inquiry for the item from 249****

    Dear customer

    For further info please call +60-1111-2222-3333

    thank you

BUY 8 GET 1 FREE !!! 1+1+1+1 * Green Plum/  Black Plum/ Enzyme Plum(OPTION: LOSE PACK 60 PCS=$16.88)
BUY 8 GET 1 FREE !!! 1+1+1+1 * Green Plum/ Black Plum/ Enzyme Plum(OPTION: LOSE PACK 60 PCS=$16.88)
Item Q&A
  • Question : Inquiry for the item from 239****May 29, 2019

    OPTION: 2 : Green Plum-Lose Pack (60 pcs)(+RM 21.60)=51.30
    if I Pur option 2 & paid 51.30 x 51.30 = 102.60 will get any free BUY 8 get 1 Free?

    Answer : [Re] Inquiry for the item from 239****

    Dear customer

    一代佳人酵素青梅 (Green Plum) 1盒=7粒=80g, 一代佳人酵素乌梅 (Black Plum) 1盒=10粒=120g,
    厂家直销 , Fresh stock, production date: 2019.0405, validity: 16 months

    LOWEST PRICE !!! 1+1+1+1 * Green Plum/ Black Mei / Enzyme Plum/Bundle of 4 boxes

    PROMOTION!!! BUY 8 BOXES GET ONE FREE for both green and black plum ( 买8合送1合)!!!


    OPTION: LOSE PACK 60 PCS (for green plum only)=$16.88, better offer


    【食用方法】:饭后半小时食用,1-2粒,补充300-500mL温开水。
    Usage: after meal, take 1-2 pcs, drink warm water 300-500L.

    其他代理保健,减肥,美容系列产品:

    1. 159素食全餐代餐粉辟谷健康瘦身减肥益生菌酵素粉代餐粉


    thank you

  • Question : Inquiry for the item from 239****May 29, 2019

    PROMOTION!!! BUY 8 BOXES GET ONE FREE for both green and black plum ( 买8合送1合)!!!
    BUY 8 GET 1 FREE !!! 1+1+1+1 * Green Plum/ Black Plum/ Enzyme Plum(OPTION: LOSE PACK 60 PCS=$16.88)
    Group Buy Pricehelp
    RM 32 RM 29.70

    OPTION:2 : Green Plum-Lose Pack (60 pcs)(+RM 21.60) =51.30
    = { 29.70+21.60=51.30} will get [4 box =28 green Plum + Lose 60pcs] Total 88 green Plum

    OPTION:3: Black Plum - 4 boxes( 40 pcs)(+RM 26.80) =56.50
    = { 29.70+26.80=56.50} will get [4 box =28 green Plum + Black Plum 4 box=40 pcs]
    Total 68 = (28 green Plum + 40 Black)

    Answer : [Re] Inquiry for the item from 239****

    dear customer

    一代佳人酵素青梅 (Green Plum) 1盒=7粒=80g, 一代佳人酵素乌梅 (Black Plum) 1盒=10粒=120g,
    厂家直销 , Fresh stock, production date: 2019.0405, validity: 16 months

    LOWEST PRICE !!! 1+1+1+1 * Green Plum/ Black Mei / Enzyme Plum/Bundle of 4 boxes

    PROMOTION!!! BUY 8 BOXES GET ONE FREE for both green and black plum ( 买8合送1合)!!!


    OPTION: LOSE PACK 60 PCS (for green plum only)=$16.88, better offer


    【食用方法】:饭后半小时食用,1-2粒,补充300-500mL温开水。
    Usage: after meal, take 1-2 pcs, drink warm water 300-500L.

    其他代理保健,减肥,美容系列产品:

    1. 159素食全餐代餐粉辟谷健康瘦身减肥益生菌酵素粉代餐粉

    thank you

★ Mayer MMAF68/ MMAF88 2 Color Available - Air Fryer ★ (1 Year Warranty)
★ Mayer MMAF68/ MMAF88 2 Color Available - Air Fryer ★ (1 Year Warranty)
Item Q&A
  • Question : Inquiry from sha****May 28, 2019

MACKIE DL806 8 CHANNEL WIRELESS DIGITAL MIXER (LIGHTNING ONLY)
MACKIE DL806 8 CHANNEL WIRELESS DIGITAL MIXER (LIGHTNING ONLY)
Item Q&A
  • Question : Inquiry for the item from 261****May 28, 2019

    Do you have stock for this model and the shipping included to Malaysia?
    Is there any tax incurred when product ship to Malaysia?

    Answer : [Re] Inquiry for the item from 261****

    Dear Customer,


    Please be informed that the GST is issued by Malaysia government customs. The courier company may ask for a payment as they already paid on your behalf to avoid any delay on custom clearance / delivery.

    As we mentioned it is issued by Malaysia customs, please understand it is beyond Qoo10, seller or courier company's control. We advise you to contact the delivery company or customs / border clearance team directly for further assistance.

    Thank you

[MEIJI] 2 x Premium Amino Collagen Refill/ Can *Bundle Deal* *Free 7g Spoon
[MEIJI] 2 x Premium Amino Collagen Refill/ Can *Bundle Deal* *Free 7g Spoon
Item Q&A
  • Question : Inquiry for the item from cho****May 27, 2019

    Expiry date pls. Thanks

    Answer : [Re] Inquiry for the item from cho****

    dear customer

    please contact +60-1111-2222-3333 for further info

    thank you

  • Question : 关于商品taz****会员的咨询。Feb 13, 2019

    Expired date pls~

    Answer : [Re] 关于商品taz****会员的咨询。

    Dear Customer
    Thansk for your inquiries. We will check your inquries and get back to you soon