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Q & A Lists
Item Question & Answer
Kitchen Art KAEW-A80 Rafale Waffle Maker New
Kitchen Art KAEW-A80 Rafale Waffle Maker New
Item Q&A
HELLO KITTY Baby Bottle Ultraviolet UV Sterilizer HBS-910HK 220V C type plug New
HELLO KITTY Baby Bottle Ultraviolet UV Sterilizer HBS-910HK 220V C type plug New
Item Q&A
  • Question : Inquiry for the item from wlc****Dec 08, 2018

  • Question : Inquiry for the item from Ang****Nov 05, 2018

  • Question : Inquiry for the item from mui****May 08, 2017

    Hi, can this item be used in malaysia?

    Answer : [Re] Inquiry for the item from mui****

    Sure!
    Thank you.

    Question : [Re] Inquiry for the item from mui****

    Coz malaysia voltage is 240v 50hz. Will it affect the performance?

    Also, will it have custom taxes?

    Answer : [Re] Inquiry for the item from mui****

    Yes you can use in Malaysia. it is 220-240v.

    *If the selling price of a product exceeds 500Ringgit, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over 500Ringgit, you have to pay a tariff.
    The above tariffs must be paid by the buyer.
    Thank you.

    Question : [Re] Inquiry for the item from mui****

    Thanks for the clarification.

    Also, one more question, will 50hz (malaysia) and 60hz(korea) affect the performance?

    Does this come with the warranty?

    How much is roughly the custom tariff?

    Answer : [Re] Inquiry for the item from mui****

    Yes Compatible for 50hz ~60hz.

    If there is a problem on the product, you may get a warranty service with free of charge except the shipment fare to and from Korea.
    Standard of the Korea's warranty service (It is free of charge within a year of purchases; however, it is not applicable if turns out to be consumers' faults over a year.)

    I do not know exactly custom tariff in Malaysia .i just guess 6 or 7%.

    Thank you.

  • Question : Direct from Korea?Jul 04, 2016

    Is the Item ship from Korea directly?

    Answer : [Re] Direct from Korea?

    yes it is.

  • Question : Genuine product?Jul 02, 2016

    Genuine?

    Answer : [Re] Genuine product?

    Dear:Sir&Ma'am.
    Yes. We do not sell fake item.
    Thank you.

Cheong Kwan Jang Korea Ginseng Corporation Red Ginseng Extract Everytime 30 Pouches (Song Jung ki )
Cheong Kwan Jang Korea Ginseng Corporation Red Ginseng Extract Everytime 30 Pouches (Song Jung ki )
Item Q&A
  • Question : Checking productsOct 31, 2018

    Everytime JIN 10ml x 30 - Qty : 190
    Everytime 10ml x 30(+RM 74) - Qty : 167

    May l know what's the different between this?
    Why the price is different?
    Thank you.

    catherine

    Answer : [Re] Checking products

    Everytime 10ml x 30(+RM 74)
    (it has not added anything else)

    Everytime JIN 10ml x 30
    (it has added Honey, oligosaccharide)

    Thank you.


CoClean-Bear Electronic Vacuum Suction Nasal Aspirator Safe Fast Hygienic Baby Snot Sucker COBR-100
CoClean-Bear Electronic Vacuum Suction Nasal Aspirator Safe Fast Hygienic Baby Snot Sucker COBR-100
Item Q&A
  • Question : Inquiry for the item from yin****Oct 26, 2018

    Is this coclean bear nasal aspirator genuine product?

    Answer : [Re] Inquiry for the item from yin****

    Dear:Sir&Ma'am.
    Yes it is genuine product.
    We do not sell on the qoo10 fake items.
    Thank you.

    Question : [Re] Inquiry for the item from yin****

    Thank you for your reply. I had make payment.

    Answer : [Re] Inquiry for the item from yin****

    Thank you so much.

Tria Beauty Hair Removal Laser 4X Rechargeable: 2 hours charging use 30 minutes New
Tria Beauty Hair Removal Laser 4X Rechargeable: 2 hours charging use 30 minutes New
Item Q&A
  • Question : Inquiry for the item from Suz****Oct 25, 2018

  • Question : Inquiry for the item from zir****Sep 28, 2018

  • Question : Inquiry for the item from sal****May 31, 2018

  • Question : Inquiry for the item from sal****May 22, 2018

  • Question : Item priceMay 11, 2018

+View all Notice, FAQ, Q&A >>
Panasonic EW-DJ40 DentaCare Cordless Rechargeable Oral Irrigator New
Panasonic EW-DJ40 DentaCare Cordless Rechargeable Oral Irrigator New
Item Q&A
  • Question : Delivery to KoreaOct 10, 2018

    Hi. I wish to buy but deliver to Korea. I can see it is from Korea. Can arrange for delivery to a Korean address? Thank you.

    Answer : [Re] Delivery to Korea

    I'm sorry we do not ship to Korea,we can just ship oversea.
    Thank you for your understand.

    Question : [Re] Delivery to Korea

    I have already paid, order number: 107607519 on Oct 10, 2018. I have requested to be sent to a Korean address and provided the address. Thus, what should I do now?

    Answer : [Re] Delivery to Korea

    Sorry, I do not understand your meaning. You do not ship to Korea but can ship to overseas? Korea is not overseas?

    Question : [Re] Delivery to Korea

    Dear:Sir&Ma'am.
    Yes the items location is Korea.
    So we can ship to overseas.
    Also we can not ship to Korea. reason is our Sales policy.
    Thank you.

    Answer : [Re] Delivery to Korea

    Ok. In this case, what should I do? I already paid

    Question : [Re] Delivery to Korea

    Should I provide you my Malaysia address? If yes, how to provide? I should not include my address here, this is a public Q&A forum

    Answer : [Re] Delivery to Korea

    Would you please cancel order and re purchase?
    Thank you.

    Question : [Re] Delivery to Korea

    Ok great suggestion. I have cancelled and ordered a new purchase, order number 107611164, date
    (Oct 11, 2018 ). Please help to ship quickly. Thank you for your fast and detailed replies

    Answer : [Re] Delivery to Korea

    Your order canceled.

Samsung Genuine  Keyboard kit  Case for Galaxy Note 7 (EJ-CN930U) New
Samsung Genuine Keyboard kit Case for Galaxy Note 7 (EJ-CN930U) New
Item Q&A
  • Question : Question about the productOct 09, 2018

    Dear seller,

    According to the description, this is the keyboard case for "Galaxy note 7". But the picture is the keyboard for "Galaxy S8+". As far as I know, the keyboard for S8+ cannot be used for 7/FE.

    Is this product really for Galaxy note 7/FE? If so, I would like to buy it.

    Best regards,

    -- Sangho

    Answer : [Re] Question about the product

    확인결과 현제 본제품은 단종되어 판매 할수 없습니다.
    죄송합니다.

Casio Programmable Scientific Calculator Fx-5800p New
Casio Programmable Scientific Calculator Fx-5800p New
Item Q&A
  • Question : Inquiry related delivery from fbs****Oct 01, 2018

    i was paid for 27 units of casio fx5800p...when can i get the items?

    Answer : [Re] Inquiry related delivery from fbs****

    Thank you for your purchasing.
    We have to check this items availability of overseas ship.
    The reason is this packsge has too much battery.
    After check this we will response again.
    Thank you.

LEQUIP D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Auto Power Off  new
LEQUIP D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Auto Power Off new
Item Q&A
  • Question : Inquiry for the item from tan****Sep 20, 2018

    Can I know what is the total price that buyer need to pay

    Answer : [Re] Inquiry for the item from tan****

    We do not know tax or vat in Malaysia.Customs will contact you after the package arrive.
    Thank you.

  • Question : priceJul 09, 2018

LEQUIP D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Auto Power Off  new
LEQUIP D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Auto Power Off new
Item Q&A
  • Question : Inquiry for the item from tan****Sep 20, 2018

    Means I need to pay SST on top of the retail price right?

    Answer : [Re] Inquiry for the item from tan****

    Yes it is. If the tariff append in Malaysia. you have to pay tax or vat.
    Thank you.

  • Question : Inquiry for the item from tan****Sep 20, 2018

    Is the price include
    Taxes and duties may be calculated according to duty & VAT policy that is set by the destination country cos authorities

    Answer : [Re] Inquiry for the item from tan****

    Dear:Sir&Ma'am.
    it is not include tax and vat,
    However recently as far as i heard Malaysia government removes tariffs.
    Please confirm your country of Customs Service.
    Thank you.

LEQUIP IR D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Automatic  new
LEQUIP IR D5 ECO Food Dryer Shade dry solar dry Yogurt maker 35~70℃ Air filter Automatic new
Item Q&A
  • Question : Inquiry for the item from tan****Sep 18, 2018

    Hi, is the price include the tariff charge??

    Answer : [Re] Inquiry for the item from tan****

    Dear:Sir&Ma'am.
    As far as i know Your country tax was Disappeared.
    Please contact to Malaysia Customs Service.
    Thank you.

  • Question : Inquiry for the item from sui****May 17, 2018

    Hi,
    May I know if the trays are stainless steel or plastic?

    Answer : [Re] Inquiry for the item from sui****

    This trays are made of stainless steel.
    Thank you.

Hanyul Brown pine leaves optimizing serum 60ml New
Hanyul Brown pine leaves optimizing serum 60ml New
Item Q&A
Philips Sonicare Premium Plaque Defense smart bristles HX9043 / 67 New
Philips Sonicare Premium Plaque Defense smart bristles HX9043 / 67 New
Item Q&A
  • Question : itemAug 24, 2018

    hi may i know is this toothbrushes for HX9924 ? do you have black colour?

    Answer : [Re] item

    We had add color option.
    You chan chopose the coLOR.
    Thank you.

Philips Shaver Series 9000 S9711 Wet and Dry Electric Shaver Smart Clean Pro SmartClean New
Philips Shaver Series 9000 S9711 Wet and Dry Electric Shaver Smart Clean Pro SmartClean New
Item Q&A
  • Question : Stock availableAug 14, 2018

    Hello, does this item still have stock?

    Answer : [Re] Stock available

    Dear:Sir&Ma'am.
    We have S9751.
    The s9711 is discontinued.
    You can select the option.
    Thank you.

[Free shipping] HUROM ALPHA Slow Juicer / H-AA-LBF17 / H-AA-BBF17 / Juicer / Slow Speed Juicer / Jui
[Free shipping] HUROM ALPHA Slow Juicer / H-AA-LBF17 / H-AA-BBF17 / Juicer / Slow Speed Juicer / Jui
Item Q&A
  • Question : Inquiry for the item from chi****Aug 10, 2018

    Hi, may i know is there any auger part of this slow juicer for sale? Where can i buy a replacement if i lost the original auger?

    Answer : [Re] Inquiry for the item from chi****

    Dear:Sir&Ma'am.
    Please contat to hurom Singapore.
    https://hurom-sg.com/contact-us/
    Thank you.

  • Question : FunctionJul 20, 2016

    What is the Function for the close, half close and open? I couldn't turn it to open.
    Only can turn close or half close only

    Answer : [Re] Function

    (english manual)

    http://www.huromnordic.com/wp-content/uploads/2015/04/HH-HU-700-manual-English.pdf

    Thank you.

  • Question : Manual/intructionJul 20, 2016

    Can u email me the english version of Manual. Dont know how to install.

    Any english version recipe books?
    Thank you!

    Answer : [Re] Manual/intruction

    Dear:Buyer
    This is not support to English manual.
    You can see the Youtube video

    https://www.youtube.com/watch?v=h3mQBdKPCcU

    Thank you.

  • Question : How to warrantyJul 19, 2016

    This item is from Korea so how to claim warranty if got problem?

    Answer : [Re] How to warranty

    Dear:Sir&Ma'am.
    If there is a problem on the product, you may get a warranty service with free of charge except the shipment fare to and from Korea.
    Standard of the Korea's warranty service (It is free of charge within a year of purchases; however, it is not applicable if turns out to be consumers' faults over a year.)
    Thank you.

HUROM WONDER Slow Juicer 2018 NEW Juicer Slow Speed Juicer Juice Maker Juice Genuine
HUROM WONDER Slow Juicer 2018 NEW Juicer Slow Speed Juicer Juice Maker Juice Genuine
Item Q&A
  • Question : Inquiry for the item from ela****Jul 21, 2018

    Hi, would like to enquire on the following :
    1) is this product authentic and place/ country of manufacturing?
    2) how is the warranty for this product?
    3) how long will it takes for delivery to arrive in Malaysia?
    4) May I know if I can use in Malaysia voltage 240v/ 50 hz?
    5) what accessories is included in the box?
    6) does this model comes with ice cream strainer?

    Answer : [Re] Inquiry for the item from ela****

    We will contact to manufacture company and response again.
    Thank you.

    Question : [Re] Inquiry for the item from ela****

    Any feedback after so many days??

    Answer : [Re] Inquiry for the item from ela****

    I'm wating for HUROM's response.
    Thank you.

    Question : [Re] Inquiry for the item from ela****

    It has been more than 10 days and I really cannot understand why does it takes so long to get all the questions answer? Are you saying that Hurom service are so bad that they didnt even know basic things like if the product is authentic, place of manufacture, warranty, etc.

    Answer : [Re] Inquiry for the item from ela****

    Dear:Sir&Ma'am.
    The manufacturer says this Hz) of this product does not match the hz) of Malaysia
    That's why,We do not recommend you this items.
    Thank you for your understand.

Philips Sonicare Airfloss  Pro Replacement Nozzles HX8032 New
Philips Sonicare Airfloss Pro Replacement Nozzles HX8032 New
Item Q&A
  • Question : Inquiry for the item from joy****Jul 25, 2018

    Hi, is this original? Can fix for model HX8331?

    Answer : [Re] Inquiry for the item from joy****

    Dear:Sir&Ma'am.
    it compatible for HX8331.
    Thank you.

    Question : [Re] Inquiry for the item from joy****

    Is this original ?

    Answer : [Re] Inquiry for the item from joy****

    And the price is for two pieces right?

    Question : [Re] Inquiry for the item from joy****

    Is this original ? Yes it is.

    And the price is for two pieces right? Yes this price is for two pieces.
    Thank you.

[Free shipping] Phonak Hearing aid battery Size: 675/ x40 Retail New
[Free shipping] Phonak Hearing aid battery Size: 675/ x40 Retail New
Item Q&A
  • Question : 關於商品one****會員的咨詢。May 06, 2018

    when expired date of this product ?

    Answer : [Re] 關於商品one****會員的咨詢。

    Dear:Sir&Ma'am.
    I'll send you the photo.
    Thank you.

    Question : [Re] 關於商品one****會員的咨詢。

    ok, thanks.
    bybthe way before u answer, i had bought it from u..

    Answer : [Re] 關於商品one****會員的咨詢。

    Thank you so much.

  • Question : 關於商品one****會員的咨詢。May 04, 2018

    when is the expired date of this product ?

    Answer : [Re] 關於商品one****會員的咨詢。

    Dear:Sir&Ma'am.
    I'll send you the photo.
    Thank you.

Qooca Portable Juicer blender Tumblender - Tumbler + Blender New
Qooca Portable Juicer blender Tumblender - Tumbler + Blender New
Item Q&A
  • Question : Inquiry for the item from jin****Apr 08, 2018

    Can it crushes ice?

    Answer : [Re] Inquiry for the item from jin****

    Dear:Sir&Ma'am.
    You can it crush ice.
    Thank you.

Galaxy tab A (2016) with S Pen (255.4 mm) SM-P580 WiFi-only / Android 6.0 (marshmallow) New
Galaxy tab A (2016) with S Pen (255.4 mm) SM-P580 WiFi-only / Android 6.0 (marshmallow) New
Item Q&A
  • Question : WIFI ONLY??Mar 29, 2018

    hi i dont understand what does it mean by wifi only as described, can you clarify? does it mean this tab cannot insert simcard?

    Answer : [Re] WIFI ONLY??

    Yes This item not support to simcard.
    This item is only WIFI ver.
    Thank you.

Tria Beauty Hair Removal Laser Precision Mini-epilator New
Tria Beauty Hair Removal Laser Precision Mini-epilator New
Item Q&A
  • Question : tria laserFeb 25, 2018

    hi, i want to ask about the item. why the price is different. this one is rm1152.30, but the other one is rm1749.

    Answer : [Re] tria laser

    rm1152.30 is Exact price.
    If the selling price of a product exceeds 500 Ringgit, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over 500 Ringgit, you have to pay a tariff.
    The above tariffs must be paid by the buyer.
    Thank you,

LG Derma Pra.L Mask Home Care Electronic Mask Pack BWJ1 LED Red Light Infrared Use 1 hour 10 minute
LG Derma Pra.L Mask Home Care Electronic Mask Pack BWJ1 LED Red Light Infrared Use 1 hour 10 minute
Item Q&A
  • Question : LED MaskJan 23, 2018

    May i know is there any difference between pink and white (BWJ2). TQ

    Answer : [Re] LED Mask

    Dear:Sir&Ma'am.
    It is difference color.
    Also white color items handling time is :10days
    Thank you.

Black and Decker electrostatic head GEH183 (for EVO181) new
Black and Decker electrostatic head GEH183 (for EVO181) new
Item Q&A
  • Question : Stock AvailabilityJan 09, 2018

    Dear Seller, may I know stock still available? Once shipped, do tracking no provided? thank you.

    Answer : [Re] Stock Availability

    Yes We have stocks.
    Also we provide to tracking number.
    Thank you,

Sony SELP1650 16-50mm Power Zoom Lens (SilverBlack Bulk (Packaging) New
Sony SELP1650 16-50mm Power Zoom Lens (SilverBlack Bulk (Packaging) New
Item Q&A
  • Question : Inquiry from mom****Jan 07, 2018

[TP Link] AC1750 Wireless Dual Band Gigabit Router Archer C7 / router/AC1750/networking system New
[TP Link] AC1750 Wireless Dual Band Gigabit Router Archer C7 / router/AC1750/networking system New
Item Q&A