Q&A board

Phone:
+82-070-4060-3238
Q & A Lists
Item Question & Answer
【Secret Key HQ Direct Operation】 1+1 Multi cell night repair miracle Ampoule 50ml
【Secret Key HQ Direct Operation】 1+1 Multi cell night repair miracle Ampoule 50ml
Item Q&A
  • Question : 来自yhl****会员的商品咨询。Jul 11, 2019

    Is it apply before or after essence, eye cream and cream? Please advise the steps. TQ.

    Answer : [Re] 来自yhl****会员的商品咨询。

    ★SecretKey manager's out of office notice★

    ​Please be noted that I will be out of office from 10th july 2019(wed) to 14th july 2019(sun) for Summer break.
    This will not effect delivery But Cutomer service is not avaiable at the moment.
    I will be back on 15th july(mon).
    Thanks for your kindness and understanding.


    Multi-cell ampoule can be used instead of the essence in the evening. Ampoule -> Eye Cream -> Cream is recommended in order. The order of use may vary depending on the type of individual skin.

    If you want to apply everything, I recommend you to apply the ampoule first.
    (Jul 15, 2019 10:55)

    Question : [Re] 来自yhl****会员的商品咨询。

    Can it apply every evening?

    Answer : [Re] 来自yhl****会员的商品咨询。

    yes :) you can apply it every evening!

    Question : [Re] 来自yhl****会员的商品咨询。

    Now I realise wrong steps of skin cares have been taken for years. Thanks for your kind helpness.

    Answer : [Re] 来自yhl****会员的商品咨询。

    Thank you

  • Question : Inquiry from ram****Apr 02, 2019

    Is this product safe and suitable for use by men

    Answer : [Re] Inquiry from ram****

    Hi, This product is suitable for use by men :)

  • Question : Inquiry for the item from vic****Jun 03, 2018

    When was the eye cream stock in?

    Answer : [Re] Inquiry for the item from vic****

    eye cream was discontinued.
    Thank you :)

    Secretkey.

  • Question : Inquiry for the item from chr****May 25, 2018

    When is the manufactured date and the product due date? Thanks

    Answer : [Re] Inquiry for the item from chr****

    Thank you so much for your interests in our products.

    2018-02-13 / 2018-05-23

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    A use-by date is 2years from MFG.

  • Question : Inquiry for the item from pol****Mar 02, 2018

+View all Notice, FAQ, Q&A >>
【APPLY COUPON FOR DISCOUNT】【Secret Key HQ Direct Operation】❤1+1❤ Starting Treatment Galactomyces Essence 155ml
【APPLY COUPON FOR DISCOUNT】【Secret Key HQ Direct Operation】❤1+1❤ Starting Treatment Galactomyces Essence 155ml
Item Q&A
  • Question : Inquiry for the item from awi****Jul 24, 2019

    Hi, when will be next promo? I hope you do one soon.

    Answer : [Re] Inquiry for the item from awi****

    Hi, Promotion is currently in progress. :)

  • Question : Inquiry for the item from nia****Jun 29, 2019

    Hi, do you have snow white booster & essence?

    Answer : [Re] Inquiry for the item from nia****

    hi, snow white booster and essence was discontinued.

    Question : [Re] Inquiry for the item from nia****

    Ooh.. I see.. may I know why it discontinued?

    Answer : [Re] Inquiry for the item from nia****

    HI

    currently the item out of stock

    Thanks

  • Question : Inquiry for the item from mus****Jun 14, 2019

    Hi.. Is the price for 100 1+1 means buy one free one?.. 100 for 2? Or what?

    Answer : [Re] Inquiry for the item from mus****

    Hi, the price is for 2.(100 for 2)

  • Question : Inquiry for the item from muh****Apr 14, 2019

    Hi. When will the rose edition restock?
    Tq☺️

    Answer : [Re] Inquiry for the item from muh****

    The restock date is way behind schedule.
    We apologize for the delay in restock.
    It will be restock on apr 17 :)

    Question : [Re] Inquiry for the item from muh****

    Thank you ☺️🌹

    Answer : [Re] Inquiry for the item from muh****

    Thank you :)

  • Question : Inquiry for the item from sya****Apr 01, 2019

+View all Notice, FAQ, Q&A >>
【Secret of White skin of korean girls】 ❤1+1❤ Snow White Cream 50g / Milky Pack 200g
【Secret of White skin of korean girls】 ❤1+1❤ Snow White Cream 50g / Milky Pack 200g
Item Q&A
  • Question : Inquiry for the item from yup****Jul 23, 2019

    When is the expired date?

    Answer : [Re] Inquiry for the item from yup****

    Hi

    For product inquiry please contact
    E-mail : genie7@secretkey.co.kr
    Contact No : +82-070-4060-3238

    Thanks

  • Question : 关于商品dan****会员的咨询。Dec 02, 2018

  • Question : Inquiry for the item from Jud****Nov 12, 2018

    Hello seller all items is available now??
    And when the expiration date??

    Answer : [Re] Inquiry for the item from Jud****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    all items is available now

    2018-10-26 Snow White Cream, Milky Pack, Spot gel
    2018-10-11 Snow White Milky Lotion
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    Thank you and have a nice day :)

    Regards,
    Secret Key

  • Question : SALESJun 05, 2018

    HI when will the sales available?

    Answer : [Re] SALES

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : snow white cream 1+! RM39Apr 03, 2018

    HI,

    Is the promotion on 1+1 RM39 still on? When will you launch this promo again? pls notify me.

    Thank you.

    Answer : [Re] snow white cream 1+! RM39

    Hi,

    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

+View all Notice, FAQ, Q&A >>
💄❣️1+1 SECRETKEY LIP ITEM / Fitting Forever lipstick / Sweet glam tint glow / Two-tone glow
💄❣️1+1 SECRETKEY LIP ITEM / Fitting Forever lipstick / Sweet glam tint glow / Two-tone glow
Item Q&A
  • Question : Inquiry for the item from 233****Jul 01, 2019

    May i know for sweet glam juicy orange when is the manufacturing date?

    Answer : [Re] Inquiry for the item from 233****

    2019-05-31
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 3 years from the date of manufacture / Up to 1 year after opening.

  • Question : Inquiry for the item from moo****Feb 24, 2019

    May I know what the product made date?

    Thanks.

    Answer : [Re] Inquiry for the item from moo****

    Please let me know the color name that you want to know :)

    Question : [Re] Inquiry for the item from moo****

    Light pink please..

    Answer : [Re] Inquiry for the item from moo****

    2018-03-23

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 3 years from the date of manufacture / Up to 1 year after opening.

  • Question : manufacturing dateJul 27, 2018

    Hi..i like to know the secret key sweet glam (color: juicy orange), when is the manufacturing date?

    Answer : [Re] manufacturing date

    2018-03-23 / sweet glam (color: juicy orange)

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from wcy****May 14, 2017

    Hi,
    If i buy the lipstick today or tomorrow, will i get the free hand cream set??

    Answer : [Re] Inquiry for the item from wcy****

    Thanks for your message, and we will check your order and provide hand cream sent with you :)

    Have a nice day,
    Secret key

    Question : [Re] Inquiry for the item from wcy****

    Why the list don't have fitting Peach Pink or Blossom Pink color??

    Answer : [Re] Inquiry for the item from wcy****

    We are going to check about that.
    Could you give a second?

  • Question : Inquiry for the item from wcy****May 06, 2017

    Hi,
    Why fitting forever Peach Pink is not in the list??
    Can add in??

    Answer : [Re] Inquiry for the item from wcy****

    Thanks for your message, and we are going to add new colors of fitting forever lipstick.

    Have a nice day,
    Secret key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ 】Snail Repairing Skincare 1+1/ Toner/Essence/Cream/Gelcream/Eye Cream/Emulsion
【Secret Key HQ 】Snail Repairing Skincare 1+1/ Toner/Essence/Cream/Gelcream/Eye Cream/Emulsion
Item Q&A
  • Question : Inquiry for the item from 236****Jun 30, 2019

    hi, I would like to know the expiry date of of snail repairing skincare toner and emulsion.

    Answer : [Re] Inquiry for the item from 236****

    2019-01-22 Toner
    2019-04-24 emulsion

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

  • Question : Inquiry for the item from seo****Feb 12, 2019

    Expiry date of emulsion?
    Expiry date of cteam?

    Answer : [Re] Inquiry for the item from seo****

    HI :)
    Thank you so much for your interests in our products.
    2018-11-21 emulsion
    2019-01-22 Cream
    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 2 years after opening.

  • Question : Inquiry for the item from jam****Sep 29, 2017

    why the price become RM71? 😫😩

    Answer : [Re] Inquiry for the item from jam****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The sale price changes according to the discount event.

    Thank you :)

    Secretkey.

  • Question : Inquiry for the item from yup****Sep 28, 2017

    why the price do expensive ady?
    Before is just rm30?

    Answer : [Re] Inquiry for the item from yup****


    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The sale price changes according to the discount event.

    Thank you :)

    Secretkey.

  • Question : 关于商品yhl****会员的咨询。Aug 30, 2017

    May I know the date shown on snail repairing eye cream, 20170407 is mfg date or expiry date? Confused because other snail products shown only expiry date. Thank you and wait for the your reply.

    Answer : [Re] 关于商品yhl****会员的咨询。

    Dear.Customer
    Could you send us a picture with a number to confirm the product?
    I will reply to you after confirming to relevant departments.
    Thank you.

+View all Notice, FAQ, Q&A >>
★SECRET KEY SNOW WHITE LINE★Cream / Milky pack / Milky Lotion / Spot gel
★SECRET KEY SNOW WHITE LINE★Cream / Milky pack / Milky Lotion / Spot gel
Item Q&A
  • Question : Inquiry for the item from nia****Jun 28, 2019

    Hi, do you have snow white booster & essence?

    Answer : [Re] Inquiry for the item from nia****

    hi, snow white booster and essence was discontinued.

  • Question : Inquiry for the item from nil****Jun 14, 2017

    Can i know the expire date???is it original??

    Answer : [Re] Inquiry for the item from nil****

    Thank you for your message, and all products we have offerd is authentic, and

    Snow white skin booster 2017-03-29
    Snow white moisture cream 2017-03-06
    Snow whtie essence 2017-04-24

    It is a latest restocked date of them, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.
    Please refer that.

    Thanks,
    Secret key

  • Question : ahipping fee RM12.90 and RM6.90Oct 03, 2016

    on 01 Oct 2016 initially I want to buy this product set + secret key snow white set 1 plus 1. when enter into cart page I found that although these 2 product (snow white skin 3 set + snow white cream 1 plus 1) are under same seller but if I wish to buy these 2 product, I need to pay shipping fee RM12.90 + RM6.90 which I found a bit weird. Therefore, at that moment I give up purchase.
    since 2 products are under same seller, why I need to pay 2 shipping fee?
    can seller adjusts the shipping fee?

    Answer : [Re] ahipping fee RM12.90 and RM6.90

    If you purchase items, Please leave a message to us with your order number. We will give a refund extra shipping fee.
    Thank you :)

  • Question : QuestionSep 10, 2016

    Is this the same series with the snow white cream?? If yes, would you mind tell me the correct step to use the item? Thank you.

    Answer : [Re] Question

    It is for skin care to bright your facial skin. but snow white cream is make up base for temporary brightening.
    Please refer that.
    Thank you :)

  • Question : Product typeMar 20, 2016

    Hi,
    May I know which of this product acts similar to a face serum or ampoule? Is it the booster or the essence? As I already have the galactomyces starting treatment essence, and I would like to complete the skincare with a whitening serum and cream.

    Answer : [Re] Product type

    you can use the skin booster as a toner, and then, Essence has Rich Vitamis, so effective for brightening.
    so, we recommand to use this essence before applying Skin booster.
    and then, to be moisturized, Use Cream.
    Thank you.

+View all Notice, FAQ, Q&A >>
★Package design renewal★ Mu-coating Silk Protein Treatment /Same effect of expensive salon!
★Package design renewal★ Mu-coating Silk Protein Treatment /Same effect of expensive salon!
Item Q&A
  • Question : Inquiry for the item from tun****Jun 24, 2019

  • Question : have u post my item?Apr 18, 2017

    hi seller may i know did u already post my item? and pls update the delivery info for me to easy tracking the items..hope will get it this wk..tq

    Answer : [Re] have u post my item?

    Can be tracked through KRMY240045/ Qxpress
    Please refer that.
    Have a nice day,
    Secret key

    Question : [Re] have u post my item?

    hi seller i get my item today n i only received my mu coating lpp hair treatment i pay include hair cap

    Answer : [Re] have u post my item?

    Thanks for your message, and we do not have any stock of the hair cap, we are going to cancel and give a refund for it RM 1.50.

    We would like to apologize for your inconvenience this mistake may have caused, If we may be of further assistance please do not hesitate to contact me at your convenience.

    Have a nice day,
    Secret key

    Question : [Re] have u post my item?

    ok tq seller
    but i will repeat my oder i fall in luv with mu coating it's good for my hair ;)

    Answer : [Re] have u post my item?

    Thanks for your interest in our products :)
    Have a great day!
    Secret key

❤SECRETKEY STARTING TREATMENT LINE❤ Galactomyces essence/Eye cream/Cream/Mist/Mask pack
❤SECRETKEY STARTING TREATMENT LINE❤ Galactomyces essence/Eye cream/Cream/Mist/Mask pack
Item Q&A
  • Question : Inquiry for the item from loo****Jun 07, 2019

    Hi! May I know the Rose Eye Cream 30ml ready stock ?

    Answer : [Re] Inquiry for the item from loo****

    Hi, we have the Rose Eye Cream :)

  • Question : Inquiry for the item from waw****Mar 09, 2019

    Hi, I am interested to buy the starting treatment essential mask pack 10p. When will it be available again?

    Answer : [Re] Inquiry for the item from waw****

    Hi, we have add the quantity :)

  • Question : Inquiry for the item from pip****Mar 02, 2019

  • Question : Inquiry for the item from vic****Jul 05, 2017

    Hi. I would like to purchase starting treatment line cleanser. Is it available?

    Answer : [Re] Inquiry for the item from vic****

    Dear customer,
    Sorry for inconvenience, but it is out of stock.

    There are other type of cleansers in good condition, so you could choose another option of cleansers.

    I hope my message is helpful to you.
    Thank you and have a nice day:)

    Secret key

  • Question : Inquiry for the item from vic****Jul 04, 2017

    Hi, I would like to buy cleanser. Is it still available?

    Answer : [Re] Inquiry for the item from vic****

    Dear Customer,
    Thank you for your message.
    We have some kinds of foam cleanser.What kind of cleanser do you need? Could you let me know the name of product?

    I will inform you specific information after you send me name of product.

    Have a nice day :)

    Secret key

    Question : [Re] Inquiry for the item from vic****

    Secret key staring treatment rose cleanser.

    Answer : [Re] Inquiry for the item from vic****

    Dear Customer,
    Sorry for unfortunate information.
    It is out of stock.
    But you could buy other type of cleanser.

    Have a nice day:)

    Secret key

+View all Notice, FAQ, Q&A >>
🎄🎅1-DAY SUPER SALE🎅💕 SECRETKEY EYE CREAM! Starting Treatment / Snail Repairing / Syn-ake
🎄🎅1-DAY SUPER SALE🎅💕 SECRETKEY EYE CREAM! Starting Treatment / Snail Repairing / Syn-ake
Item Q&A
  • Question : Inquiry for the item from sk_****May 10, 2019

    Dear seller,
    May I know the expiry date for eye cream rose edition and snail repairing eye cream please? Thank you.

    Answer : [Re] Inquiry for the item from sk_****

    Hi, Thank you for your interests our product.

    2019-02-26 Eye cream rose edition
    2019-04-12 Reparing Eye Cream

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 2 years from the date of manufacture / Up to 1 year after opening.

[Secretkey]💕 Secret Key Sweet Glam Tint Glow Mini Kit(3 types)/3 Color 1set
[Secretkey]💕 Secret Key Sweet Glam Tint Glow Mini Kit(3 types)/3 Color 1set
Item Q&A
  • Question : Inquiry for the item from yup****Apr 27, 2019

    When is the expired date?

    Answer : [Re] Inquiry for the item from yup****

    2019-03-12

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 3 years from the date of manufacture / Up to 1 year after opening.

【Secret Key HQ】★Skin Refreshing Nature Toner 1+1★Witch-hazel/Milk/Teatree/Rose/Aloe/Hyaluron
【Secret Key HQ】★Skin Refreshing Nature Toner 1+1★Witch-hazel/Milk/Teatree/Rose/Aloe/Hyaluron
Item Q&A
  • Question : Inquiry for the item from enn****Apr 02, 2019

  • Question : Inquiry for the item from yup****Mar 04, 2019

    When is the expired date?

    Answer : [Re] Inquiry for the item from yup****

    2018-10-17 Rose
    2019-02-13 Aloe
    2019-02-13 Witch hazel
    2019-02-22 Milk
    2019-02-13 Teetree

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    It can be used up to 2 years after opening.



  • Question : Inquiry for the item from yup****Jul 31, 2018

    How many ml?

    Answer : [Re] Inquiry for the item from yup****

    The fresh toner is 248ml :)

  • Question : 关于商品cet****会员的咨询。Jun 25, 2018

  • Question : Inquiry for the item from yup****Jan 23, 2018

    This item didn't have any more offer?
    Before gt offer is rm40...

    Answer : [Re] Inquiry for the item from yup****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    The sale price changes according to the discount event.

    Thank you :)

    Secretkey.

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】❤Free Cushion puff❤Tattoo Perfect Cover Cushion Pink Edition❤Whitening+UV blocking
【Secret Key HQ】❤Free Cushion puff❤Tattoo Perfect Cover Cushion Pink Edition❤Whitening+UV blocking
Item Q&A
  • Question : Inquiry for the item from eja****Feb 18, 2019

    Is it suitable to use in hot weather???

    Answer : [Re] Inquiry for the item from eja****

    Hi, It is suitable to use in hot weather :)

  • Question : Inquiry for the item from enn****Feb 16, 2019

    May i know suitable for pregnant women use ?

    Answer : [Re] Inquiry for the item from enn****

    Hi, it is suitable for pregnant women :)

  • Question : shade 21 light beigeDec 27, 2017

    hi may i know when will have stock of shade 21 light beige?

    Answer : [Re] shade 21 light beige

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    21 light beige was discontinued.
    We will renew the product!!

    Thank you :)

    Secretkey.

  • Question : Inquiry for the item from kim****Dec 12, 2017

  • Question : purchase limitSep 06, 2017

    hello, can you guys set the purchase quantity limit higher? maybe 5pcs? because 3pcs we cant use the higher discount coupon XD

    Answer : [Re] purchase limit

    Thanks for your message and I'm so sorry for your inconvenience.
    It is difficult to adjust the purchase quantity.

    Have a nice day.
    Secret key

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】 24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye patch(60 packs)
【Secret Key HQ】 24k Gold Premium First Essence 150ml/Cream 50g/Serum 30ml/Eye patch(60 packs)
Item Q&A
  • Question : Inquiry for the item from tun****Feb 02, 2019

  • Question : In stock?May 31, 2018

    Hi seller, this 24k gold set readystock?

    Answer : [Re] In stock?

    we don't have cream now..
    it should be in here on June 29.

    Question : [Re] In stock?

    Ok

    Answer : [Re] In stock?

    :)

  • Question : Inquiry for the item from 245****Jan 23, 2018

    Can this item use on sensitive and combination skin?

    Answer : [Re] Inquiry for the item from 245****

    24k gold product can use on sensitive and combination skin :)

  • Question : Inquiry related delivery from ast****Jan 21, 2018

    If I place order today, when will I receive it?

    Answer : [Re] Inquiry related delivery from ast****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.


    It can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.


    Have a nice day!

    Secret key

  • Question : Inquiry for the item from pol****Jan 14, 2018

+View all Notice, FAQ, Q&A >>
Secret Key HYALURON Soft Micro-Peel Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Secret Key HYALURON Soft Micro-Peel Toner 500ml / Moisturization+Exfoliation★2-in-1 Smart Toner!
Item Q&A
  • Question : Inquiry for the item from kpt****Nov 28, 2018

  • Question : Inquiry for the item from kpt****Nov 06, 2018

  • Question : Inquiry for the item from kar****Aug 08, 2018

    Skynet courier call and informed me that my parcel has damaged and wet package the bottle was empty at their and need contact shipper.The attached photo shows screenshots send by Skynet courier .
    Thanks.

    Answer : [Re] Inquiry for the item from kar****

    Dear Seller, attached more photo send by Skynet courier . Thanks.

    Question : [Re] Inquiry for the item from kar****

    Photo

    Answer : [Re] Inquiry for the item from kar****

    Photo, my order no 107036645 and cart no 76376739

    Question : [Re] Inquiry for the item from kar****

    The toner bottle is empty.

    Answer : [Re] Inquiry for the item from kar****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.

    Could i send them again? If you would like to have a refund for it, i will do that for you.
    Please give your answer.

    Thank you and have a nice day!
    Secret key

    Question : [Re] Inquiry for the item from kar****

    Dear Seller,

    Thank you for your quick reply.

    Yes, please send them again, thank you.

    Answer : [Re] Inquiry for the item from kar****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    your parcel will send out in Aug 13.
    It takes about 5~7 days to be delivered in business day.

    Thank you for waiting :)

    Have a nice day!

    Secret key

    Question : [Re] Inquiry for the item from kar****

    Thank you. Hope this the parcel will send in good condition.

    Answer : [Re] Inquiry for the item from kar****

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Question : [Re] Inquiry for the item from kar****

    Hi Seller,

    Just want to inquiry is the parcel already ship out.

    Tq

    Answer : [Re] Inquiry for the item from kar****

    your tracking number is KRMY272236 from Qxpress.

    Question : [Re] Inquiry for the item from kar****

    ok tq

    Answer : [Re] Inquiry for the item from kar****

    Thank you.

  • Question : Inquiry for the item from yup****Aug 07, 2018

    This item didn't have offer?
    That day I saw got offer~ as fast finnish?

    Answer : [Re] Inquiry for the item from yup****

    So fast finnish?

    Question : [Re] Inquiry for the item from yup****

    Hi,


    We are not plan on promo coming, but we will try our best plan on promo soon. Please give us expectation. Thanks

  • Question : Inquiry for the item from yan****Jul 03, 2018

+View all Notice, FAQ, Q&A >>
【Secret Key HQ】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
【Secret Key HQ】★1+1★Rose Water Base Toner/Gel Cream/Oil Clear Powder/No sebum
Item Q&A
  • Question : Inquiry for the item from sas****Nov 02, 2018

    Toner suitable for what skin type?

    Answer : [Re] Inquiry for the item from sas****



    Toner suitable for all skin type :)

  • Question : Inquiry for the item from sak****Oct 22, 2018

    May I know is Rose Water based toner selling separately?

    Answer : [Re] Inquiry for the item from sak****

    We are selling only 1 + 1 :)

  • Question : Inquiry for the item from fat****Aug 26, 2017

    Do you sell the set of this rose (toner, gel base). I want to buy whole set.

    Answer : [Re] Inquiry for the item from fat****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    Set items are not ready yet.
    We will be ready as soon as possible.
    Thank you for your interest in our products.

    Thank you and have a nice day!
    Secret key

  • Question : Inquiry related delivery from fat****Jun 15, 2017

【Secret Key HQ Direct Operation】 💖1+1💖 Lemon Sparkling Peeling Gel 120ml + Cleansing Foam 120g
【Secret Key HQ Direct Operation】 💖1+1💖 Lemon Sparkling Peeling Gel 120ml + Cleansing Foam 120g
Item Q&A
  • Question : Inquiry for the item from Jud****Oct 21, 2018

  • Question : Inquiry for the item from Jud****Oct 21, 2018

    Hello seller this product still available now?

    Answer : [Re] Inquiry for the item from Jud****


    2018-10-22 09:19:30

    Hi,

    This product still available now :))

    Thank you!

    Regards,
    Secret Key

【Secret Key HQ Direct Operation】★Free shipping★Tattoo Eyebrow Tint Pack_8g
【Secret Key HQ Direct Operation】★Free shipping★Tattoo Eyebrow Tint Pack_8g
Item Q&A
  • Question : 关于运送thi****会员的咨询。May 29, 2018

    Today.payment when can ship out?

    Answer : [Re] 关于运送thi****会员的咨询。

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in May 30, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!

    Secret key

【Secret Key HQ Direct Operation】[1+1] Lemon Sparkling/Cleansing Foam_120g/Peeling Gel_120ml/Oil_150m
【Secret Key HQ Direct Operation】[1+1] Lemon Sparkling/Cleansing Foam_120g/Peeling Gel_120ml/Oil_150m
Item Q&A
  • Question : Inquiry related delivery from yup****May 28, 2018

    May I know my parcel was sent out or not yet?

    Answer : [Re] Inquiry related delivery from yup****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We’d like to appreciate your purchase.
    Your parcel was sent out in May 28, can be checked a number to track them in 1~2 days later, it takes about 3~5 days to be delivered in business day.
    Thank you for waiting :)

    Have a nice day!

    Secret key

    Question : [Re] Inquiry related delivery from yup****

    Thank you for your reply....OK 😍

    Answer : [Re] Inquiry related delivery from yup****

    :)

  • Question : Inquiry related delivery from ang****Jan 02, 2018

  • Question : Inquiry from mic****Nov 18, 2017

    Hi dear seller, can I double check with you, why this Secret Key's Starting Treatment Foam Cleanser is no more selling at your Starting Treatment line ? Is it out of stock or discontinued ??
    Please do let me know as soon as possible.
    Thanks and will regards
    Your Customer
    Michele WONG

    Answer : [Re] Inquiry from mic****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Starting Treatment Foam Cleanser was discontinued.

    Thank you :)

    Secretkey.

    Question : [Re] Inquiry from mic****

    Aiyo ... Why discontinue ?? This cleanser is so good ... Sad ... It's a very good cleanser with galactomyces contains ... Like this is bad for us users, because it's hard to find another good galactomyces cleanser again

    Answer : [Re] Inquiry from mic****

    Then next what items by Secret Key is planning to discontinue ? Or which items now that is discontinuing ? Please do let me know, so before it discontinue, I can buy some. Thanks

    Question : [Re] Inquiry from mic****

    Please revert this message to your management, don't discontinue any more items, because it is very inconvenient for users, because when we are so used to using your products, suddenly it just without warning or notice giving, then the item or items just discontinue. Then we have to search in the market again all over, to find that something that is similar to what we are using. Sometimes, even we can find something similar, but because we never tried other brand's product, we don't know how is the quality. Plus the pricing may be not what we are expecting. What if we buy something more expensive than your discontinued product but it's other brands we never try before, and turns out the product's quality is no good, it is very frustrating to search over and over in the market, it feels insecure, like gambling you know ?

    Answer : [Re] Inquiry from mic****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are so sorry your inconvenience.
    and Thank you so much for your interests in our products.

    If you let us know which product you are using steadily,
    we will let you know if it is discontinued.

    If you have any questions, please feel free to ask, and let us know,
    We will help you kindly.^^ 

    Thanks :)

    Secretkey





    Question : [Re] Inquiry from mic****

    Thanks for your reply. The products are 1) Starting Treatment Foam Cleanser (galactomyces), too bad it's no more producing. So means now if I can find this product but by other sellers is the left over stocks available in the market ? After all if sold out means totally no more producing by Secret Key, yes ??
    2) Lemon Sparkling Peeling Gel (this PLEASE don't discontinue, it's the best peeling gel) if Secret Key can up size this peeling gel is much more better. Now the size is 120ml / tube, if your management can up size it to like 180ml or 200ml / tube is better. Ofcoz, you can sell higher price for the bigger packing size one's. 120ml actually very small, if use every day less than a month finished. 3) Starting Treatment Essence (galactomyces) this also very very good, please don't discontinue. 4) Starting Treatment Cream (galactomyces) this also very good.
    These 4 are my must have items by Secret Key.
    Thanks and with regards
    Your Customer
    Michele WONG

    Answer : [Re] Inquiry from mic****

    1) Starting Treatment Foam Cleanser (galactomyces)
    ->It was discontinued.
    and We are Secret Key (Hq office) based in Korea,south.
    After all if sold out means totally no more producing by Secret Key.

    2) Lemon Sparkling Peeling Gel
    ->It was not discontinued. You can buy :)

    3) Starting Treatment Essence (galactomyces)
    ->It was not discontinued. You can buy :)

    4) Starting Treatment Cream (galactomyces)
    ->It was not discontinued. You can buy :)


    Please refer that.

    Thanks

    Secretkey

    Question : [Re] Inquiry from mic****

    Dear Secret Key HQ,
    Hi, when you all are going to launch and sell this NEW Starting Treatment Peeling Sleeping Pack at here Qoo10.my ??
    I'd already bought 6 jars, and I love it !! It's an unique mask pack, besides than it's a sleeping mask, I also had discover the unique of this mask, it's also like the peeling gel, it can exfoliate dead skins too !
    You know what ? I think it's amazing and excellent product. It's very hydrating and all though it can do the peeling exfoliating job without over drying skin.
    And most of all, I love the most is it contains galactomyces ferment filtrate. It's totally an unique mask pack, one of the first mask with galactomyces in the market. Great product and thank you Secret Key ! 👍👍👍👍👍
    Lastly, wishing to all of you A Merry Christmas And A Happy Blessed New Year !!
    With regards from your Malaysia's customers
    Michele WONG
    You can log into Qoo10 Malaysia's website here and visit my post - Michele's post for my product reveal about this NEW Starting Treatment Peeling Sleeping Pack.

    Answer : [Re] Inquiry from mic****

    I bought 6 jars ... love it !!

    Question : [Re] Inquiry from mic****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    Thank you so much for your interests in our products.

    we are going to launch and sell this NEW Starting Treatment Peeling Sleeping Pack at here Qoo10.my in this week :)

    If the product is good, please re-order again in 'Secret key'!

    Lastly, wishing to you A Merry Christmas And A Happy Blessed New Year too :)

    Have a nice day!

    Secret key

    Answer : [Re] Inquiry from mic****

    Hi,
    Thanks for replying. Oh okay, that sounds good.
    I hope your selling price is "interesting" as well 😁
    Anyway, I had already bought 6 jars. I bought at MYR99.73 for 1 + 1. It's a good reasonable and affordable price. Hope that you can price it better because you all are Secret Key's HQ.
    Thank You and With Regards
    Your Customer
    Michele WONG

    Question : [Re] Inquiry from mic****

    And another request if can, please do a video clip about this mask pack and post it on YouTube under Secret Key's channel of products. Because one thing I'm sure, perhaps there are quite many people they don't know what is Silver Birch Sap is about and wondering why is a galactomyces mask is green color. And also why is this product called Peeling Sleeping Pack. Sleeping Pack is common, people understand, means it's a mask pack that can leave on face overnight or sleep with. But with another front word Peeling, it may sounds confusing to many and this product may missed out it's unique function as per designed for. At first I don't understand too, but personally I have a habit on using a mask pack, each time before I wash off the mask, I'll like to massage my face with the mask for my skin have a better absorption of the product. This, I did the same too. That's why I coincidentally discover this mask pack also can do an exfoliating peeling job too. Otherwise, I will never know the wonders of this mask. So, to alert your buyers or users and to highlight this product's unique selling point, I think Secret Key should have a short introduction video clip on demonstrating on how to use this mask pack and with some simple descriptions along the video clip.

    Answer : [Re] Inquiry from mic****

    Dear, Customer
    Hello, We are Secret Key (Hq office) based in Korea,south.

    We are going to upload the video clip.

    Thank you so much for your interests in our products.

    Secretkey

  • Question : Inquiry for the item from yup****Oct 24, 2017

    Peeling gel use after facial wash or before?

    Answer : [Re] Inquiry for the item from yup****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Peeling gel use before facial wash :)

    Please refer that.
    Thank you.

    Secretkey

  • Question : Inquiry related delivery from ais****Sep 07, 2017

+View all Notice, FAQ, Q&A >>
【Secret Key HQ Direct Operation】Sweet Glam TWO-TONE Glow 1+1/Gradation lips/5 colors
【Secret Key HQ Direct Operation】Sweet Glam TWO-TONE Glow 1+1/Gradation lips/5 colors
Item Q&A
  • Question : Inquiry for the item from fel****Feb 19, 2018

    Expiry date for sweet glam two tone?

    Answer : [Re] Inquiry for the item from fel****

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Chic red - 2018-01-12
    Juicy orange - 2018-02-07
    Fresh coral 2017-11-21
    Dry rose 2017-12-18

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    A use-by date is 2years from MFG.

    Thanks.

    Secretkey

  • Question : Inquiry for the item from pol****Jan 24, 2018

    rose pink is dark pink?

    Answer : [Re] Inquiry for the item from pol****

    Please refer the datail page image :)

【Secret Key HQ Direct Operation】Peeling Pad★Lemon sparkling peeling pad 125ml/70 Pads/Sparkling water/Mineral water/Cleansing+Peeling+Moisturizing
【Secret Key HQ Direct Operation】Peeling Pad★Lemon sparkling peeling pad 125ml/70 Pads/Sparkling water/Mineral water/Cleansing+Peeling+Moisturizing
Item Q&A
  • Question : Lemon sparkling peeling padSep 06, 2017

    Can i use the Lemon sparkling peeling pad instead of cleansing foam?

    Answer : [Re] Lemon sparkling peeling pad

    It is recommended to use it as a finishing step after using cleansing form.

    Thank you.

    Secretkey

  • Question : Inquiry for the item from kpt****Jul 02, 2017

    May I know the Mfg or Exp. date for this peeling pad?

    Answer : [Re] Inquiry for the item from kpt****

    Dear Customer,
    Thank you for your message.
    A use -by dae is 2 years from MFG. Its MFG is June, 2017.

    Have a nice day:)

    Secret key

    Question : [Re] Inquiry for the item from kpt****

    Thanks for ur reply

    Answer : [Re] Inquiry for the item from kpt****

    Thanks a lot:)
    Secret key

【韓国コスメ Secret Key 本社直営】[1+1]シンエイクスキンケア/ Anti-Wrinkle / 蛇毒成分 / しわ機能性 /
【韓国コスメ Secret Key 本社直営】[1+1]シンエイクスキンケア/ Anti-Wrinkle / 蛇毒成分 / しわ機能性 /
Item Q&A
  • Question : In English version please!!Aug 16, 2017

    Dear Seller, i'm waited for this product for long, can you upload in 'English' version pls!! thank you very much

    Answer : [Re] In English version please!!

    Dear customer.

    I will upload it as soon as possible.

    Have a nice day! :)
    Thank you.

    Secret key.

    Question : [Re] In English version please!!

    My dear seller, i'm still waiting for you to upload in English version. Faster take action please!! thank you very much

    Answer : [Re] In English version please!!

    Dear customer.

    I will upload it as soon as possible.
    Let me know what you would like to purchase any goods.
    If you let me know, I'll fix that item first.

    Have a nice day! :)
    Thank you.

    Secret key.

    Question : [Re] In English version please!!

    I want to buy face cream and eye cream, but i would like to know more about the product's details too. Please upload in English version Please... thank you very much

    Answer : [Re] In English version please!!

    I will upload it as soon as possible.

    Have a nice day! :)
    Thank you.

    Secret key.