Q&A board

Q & A Lists
Item Question & Answer
[BLUMEI] ⓓ Jeju Moisture Aloe Vera 97% Soothing Gel 300ml
[BLUMEI] ⓓ Jeju Moisture Aloe Vera 97% Soothing Gel 300ml
Item Q&A
  • Question : expiry dateAug 20, 2018

[secretkey] (sg) 24K Gold Premium First Serum 30ml
[secretkey] (sg) 24K Gold Premium First Serum 30ml
Item Q&A
  • Question : Inquiry for the item from loo****Aug 20, 2018

    Ready stock ? If placed order when can ship out the items?Thank you.

    Answer : [Re] Inquiry for the item from loo****

    Dear customer,

    Thank you for your inquiry.

    We have the stock at this time.

    Thank you

[SecretKey] (sg) [Rose Edition] Starting Treatment Eye Cream 30g
[SecretKey] (sg) [Rose Edition] Starting Treatment Eye Cream 30g
Item Q&A
  • Question : Inquiry for the item from loo****Aug 19, 2018

    Ready stock ? If placed order when you can ship out the items to me ? Thank you.

    Answer : [Re] Inquiry for the item from loo****

    Ship from Singapore ?

    Question : [Re] Inquiry for the item from loo****

    we have the stock and we can ship to singapore.

[The History Of Whoo] ⓐ Chengidan Radiant Rejuvenating Balancer 150ml / Hwahyun Balancer
[The History Of Whoo] ⓐ Chengidan Radiant Rejuvenating Balancer 150ml / Hwahyun Balancer
Item Q&A
  • Question : Inquiry for the item from tie****Aug 15, 2018

    Hi seller, Cheongidan balancer & location still got stocks available?

    Answer : [Re] Inquiry for the item from tie****

    Dear customer,

    Thank you for your inquiry.

    You can make the order at this time.

    Thank you

    Question : [Re] Inquiry for the item from tie****

    Hi seller, how long I need to wait to receive my parcel?

    Answer : [Re] Inquiry for the item from tie****

    Dear customer,

    Thank you for your inquiry.

    It takes 5~10days.

    Thank you

[MISSHA]  ★ Big Sale ★ 7Days Tinted Eyebrow 0.8ml
[MISSHA] ★ Big Sale ★ 7Days Tinted Eyebrow 0.8ml
Item Q&A
  • Question : Inquiry for the item from cut****Aug 13, 2018

    请问这个产品是original 的吗?

    Answer : [Re] Inquiry for the item from cut****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    You don't need to worry about that.

    Thank you

    Question : [Re] Inquiry for the item from cut****

    Thanks

    Answer : [Re] Inquiry for the item from cut****

    Thanks

    Question : [Re] Inquiry for the item from cut****

    For more question, please feel free to contact us.

    Thank you

[Medi Peel] Medipeel ⓙ Royal Rose Modeling Pack (1000g+100g) 1 set
[Medi Peel] Medipeel ⓙ Royal Rose Modeling Pack (1000g+100g) 1 set
Item Q&A
  • Question : Inquiry for the item from tif****Aug 08, 2018

    Do you other types like Gold? Shipping from which country? Usually what is the lead time?

    Answer : [Re] Inquiry for the item from tif****

    Deara customer,

    Thank you for your inquiry.

    We have only rose type and we sent them from korea.

    And it takes 5~10days.

    Thank you

  • Question : Inquiry for the item from kik****May 10, 2018

[LANEIGE] Eye Sleeping Mask Sample 1ml*30ea (Total 30ml)
[LANEIGE] Eye Sleeping Mask Sample 1ml*30ea (Total 30ml)
Item Q&A
  • Question : Inquiry for the item from sar****Aug 06, 2018

    So there is 30 packets?

    Answer : [Re] Inquiry for the item from sar****

    Dear customer,

    yes it is 30packets.

    Thank you

[Bueno] ⓙ MGF Peptide Eye Cream 50g
[Bueno] ⓙ MGF Peptide Eye Cream 50g
Item Q&A
  • Question : Inquiry from she****Aug 02, 2018

[LANEIGE] ★ 2016 NEW Ver. ★ BB Cushion Pore Control 15g x 2
[LANEIGE] ★ 2016 NEW Ver. ★ BB Cushion Pore Control 15g x 2
Item Q&A
  • Question : Inquiry for the item from chl****Aug 01, 2018

    You didn't exclude the option for ivory, so, if I placed order, will you get the stock or how? Can I order for ivory or not? Or is porcelain too fair for asian skin colour? Porcelain for Caucasian skin colour?

    Answer : [Re] Inquiry for the item from chl****

    Dear customer,

    Thank you for your reply.

    At this time you can make the order of ivory.

    If then, that item would be restocked in our office.

    Ivory color is also used by many Asians.

    Thank you

  • Question : Inquiry for the item from chl****Jul 28, 2018

    Ivory's expiry date?

    Answer : [Re] Inquiry for the item from chl****

    Dear customer,

    Thank you for your inquiry.

    At this time we have only #13c cool ivory.

    Thank you

  • Question : expiry dateJul 26, 2018

    when is the expiry date?

    Answer : [Re] expiry date

    Dear customer,

    Thank you for your inquiry.

    The expiry date is defferent depending on color.

    Thank you

  • Question : Inquiry for the item from Yih****Apr 26, 2017

    Genuine product?

    Answer : [Re] Inquiry for the item from Yih****

    Dear customer,

    Thank you for your inquiry.

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    So you don't need to worry about that.

    For more question, please contact us.

    Thank you

  • Question : RefillOct 23, 2016

    Does it comes with refill?

    Answer : [Re] Refill


    [LANEIGE] ★ 2016 NEW Ver. ★ BB Cushion Pore Control 15g x 2

    hello there, yes include the refill.

    Original 1 qty + 1 refill - one package.

    thanks.

[Krave Beauty] ⓘ Kale-lalu-yAHA 200ml
[Krave Beauty] ⓘ Kale-lalu-yAHA 200ml
Item Q&A
  • Question : Inquiry related delivery from len****Aug 01, 2018

    Hello may I know the waiting period for this product?

    Answer : [Re] Inquiry related delivery from len****

    Dear customer,

    Thank you for your inquiry.

    We have the stocks at this time.

    Thank you

  • Question : About itemJan 11, 2018

    Hello seller, do you sell Krave Beauty Matcha Hemp Hydrating Cleanser?

    Answer : [Re] About item

    Dear customer,

    we will ask for our listing team.

    Thank you

[COSRX] Aloe Soothing Sun Cream 50ml
[COSRX] Aloe Soothing Sun Cream 50ml
Item Q&A
  • Question : In stock?Jul 30, 2018

    hi seller, this product in stock? 5pcs i need.

    Answer : [Re] In stock?

    Dear customer,

    Thank you for your iqnuiry.

    we have the stocks.

    Thank you

  • Question : RestockJun 24, 2016

    When will you restock this?

    Answer : [Re] Restock

    Hello
    thank you for inquiry.

    please kindly wait for 24 hours.
    thank you.

[Klairs] (sd) Illuminating Supple Blemish Cream 40ml
[Klairs] (sd) Illuminating Supple Blemish Cream 40ml
Item Q&A
  • Question : Inquiry for the item from emg****Jul 29, 2018

    What is the (SD) stands for?

    Answer : [Re] Inquiry for the item from emg****

    Dear customer,

    The sd indication is irrelevant to the product name.

    It is an indication of our company only.

    Thank you

[Too Cool for School] ⓥ After School BB Foundation Lunch Box 40ml
[Too Cool for School] ⓥ After School BB Foundation Lunch Box 40ml
Item Q&A
  • Question : Inquiry for the item from min****Jul 28, 2018

    May I know the expiry date of this product please?

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    Thank you for your iqnuiry.

    The expiry date is 2020.12.01.

    Thank you

[yu-r] ⓑ Pore Remodeling Mask 30ml and Pore Clear Pad 10pcs / [Step 1] Pore Clear Pad + [Step 2] Pore Remodeling Mask 30ml
[yu-r] ⓑ Pore Remodeling Mask 30ml and Pore Clear Pad 10pcs / [Step 1] Pore Clear Pad + [Step 2] Pore Remodeling Mask 30ml
Item Q&A
  • Question : 关于商品win****会员的咨询。Jul 26, 2018

    hi, did stock still available?

    Answer : [Re] 关于商品win****会员的咨询。

    Dear customer,

    Thank you for your inquiry.

    Unfortunately, we don't have the stock at this time and we have to check about stock to our supplier.

    Sorry we couldn't help you.

    Thank you

  • Question : ProductJun 22, 2016

    Hi may I know what is the different of pore mask step 1 and step 2?

    Answer : [Re] Product

    Hello thank you for inquiry.

    Step 1 - pore clear pad is exclusive pore control sheet that helps to discharge sebum and blackhead in pores by melting them softly.

    Step 2 - Pore remodeling Mask is peel-off mask with reversal dosage form that is changed to film when it is applied to the skin as gel shape.
    cacao powder and patented pore caring ingredients help to make tight and elastic pores as well as sebum and blackhead control.
    thanks.

[VELLA] ⓐ Neck Cream [Prestige Age Killer] 50ml
[VELLA] ⓐ Neck Cream [Prestige Age Killer] 50ml
Item Q&A
  • Question : Inquiry for the item from muh****Jul 18, 2018

    Is this item authentic ?

    Answer : [Re] Inquiry for the item from muh****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    So you don't need to worry about that.

    Thank you

[LANEIGE] White Plus Renew Capsule Sleeping Pack 3ml * 16ea / 2014 New
[LANEIGE] White Plus Renew Capsule Sleeping Pack 3ml * 16ea / 2014 New
Item Q&A
  • Question : Inquiry for the item from che****Jul 16, 2018

    Do you really have stocks for this Laneige white plus capsule mask? I heard items have been discontinued...

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    we have a few stocks at this time.

    Thank you

  • Question : Inquiry for the item from soo****Jun 03, 2018

  • Question : Inquiry for the item from soo****Mar 12, 2018

    May I know when the expired date of this products? Thanks..

    Answer : [Re] Inquiry for the item from soo****

    Dear customer,

    Thank you for your inquiry.

    The expiry date is 2020.12.11.

    Thank you

  • Question : Inquiry for the item from rs_****May 20, 2017

    Hi, your product authentic?

    Answer : [Re] Inquiry for the item from rs_****

    Dear customer,

    Thank you for your inquiry.

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    You don't need to worry about it.

    For more question, please contact us.

    Thank you

  • Question : ask about itemJul 14, 2016

    this productis the expiration period? thaks

    Answer : [Re] ask about item

    Dear Customer.
    Thank you for inquiry.
    Expiration date : 2018/12/07
    thank you^^

+View all Notice, FAQ, Q&A >>
[MISSHA] Water In Finger Sponge (3P)
[MISSHA] Water In Finger Sponge (3P)
Item Q&A
[LANEIGE] Perfect Renew Regenerator Sample 7ml * 6ea (total 42ml) / (EXP 2019.02)
[LANEIGE] Perfect Renew Regenerator Sample 7ml * 6ea (total 42ml) / (EXP 2019.02)
Item Q&A
  • Question : Inquiry for the item from jac****Jul 11, 2018

    Hi dear seller, please confirm this product is available for order?
    I have noted expired date is FEBRUARY 2019, thanks

    Answer : [Re] Inquiry for the item from jac****

    yes the expiry date is 2019.02.

  • Question : [About Item] Related InquiriesJan 04, 2017

    Manufacturing Date?

    Answer : [Re] [About Item] Related Inquiries

    Hello customer.
    Thank you for inquiry.
    EXP date is Feb 01.2019
    Happy new year♥

  • Question : [About Item] Related InquiriesJan 04, 2017

    Manufacturing Date?

    Answer : [Re] [About Item] Related Inquiries

    Hello customer.
    Thank you for inquiry.
    EXP date is Feb 01.2019
    Happy new year♥

  • Question : [About Item] Related InquiriesJan 04, 2017

    Manufacturing Date?

    Answer : [Re] [About Item] Related Inquiries

    Hello customer.
    Thank you for inquiry.
    EXP date is Feb 01.2019
    Happy new year♥

[SIDMOOL] Waterfull Pure Essence Mask Sheet  22g*10pcs
[SIDMOOL] Waterfull Pure Essence Mask Sheet 22g*10pcs
Item Q&A
  • Question : Inquiry from ag_****Jul 10, 2018

    Do you sell Madagascar real moisturizing cream?

    Answer : [Re] Inquiry from ag_****

    Dear customer, 

    Thank you for your inquiry.

    I ask for your interesting item to our listing team.

    If could, we will list for you.

    Please kindly wait a little more.

    For more question, please contact us.

    Thank you 

    Question : [Re] Inquiry from ag_****

    Noted.. Thanks

    Answer : [Re] Inquiry from ag_****

    ^^

[23 years old] 23yearsold (sg) Badecasil Original 30g / Badecasil P Cream
[23 years old] 23yearsold (sg) Badecasil Original 30g / Badecasil P Cream
Item Q&A
  • Question : authentic product?Jul 09, 2018

    is it a authentic product? the packaging come with a QR CODE for verify ?

    Answer : [Re] authentic product?

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    And it has qr code for vierify.

    Thank you

[INNISFREE] ★ Big Sale ★ Cauliflower Mushroom Vital Sleeping Pack 100ml / Anti-wrinkle and Whitening Care
[INNISFREE] ★ Big Sale ★ Cauliflower Mushroom Vital Sleeping Pack 100ml / Anti-wrinkle and Whitening Care
Item Q&A
  • Question : Inquiry for the item from plt****Jul 04, 2018

    This still available?

    Answer : [Re] Inquiry for the item from plt****

    Dear customer,

    Thank you for your inquiry.

    We have the stock at this time.

    Thank you

[Holika Holika] (sg) Pig Nose Clear Black Head 3-step Kit 17g * 3ea
[Holika Holika] (sg) Pig Nose Clear Black Head 3-step Kit 17g * 3ea
Item Q&A
  • Question : Inquiry for the item from cla****Jul 02, 2018

    Hello, do you sell in sets of 5? Thanks!

    Answer : [Re] Inquiry for the item from cla****

    Dear customer,

    Thank you for your inquiry.

    Sorry we only sell this type.

    Thank you.

  • Question : Expirary dateApr 23, 2015

    May I know this product expirary date? thanks

    Answer : [Re] Expirary date

    Hello

    Thank you for letting me know about your concern.

    We deal with only fresh items because we don't want to make inconvenience for our customers.

    This product have made within 1 year :)

    Don't worry about that!

    Have a good day!

[MISSHA] Mens Cure Outdoor Sun Suited For Men 60ml
[MISSHA] Mens Cure Outdoor Sun Suited For Men 60ml
Item Q&A
  • Question : itemJun 27, 2018

    can i have full ingredient list for this item?

    Answer : [Re] item

    sorry we couldn't supply for you.

[SKIN FOOD] SKINFOOD Betula Alba Juice Moisture Fluid 125ml [For Men] / Homme Skin Care / One step fluid / Toner + Emulsion + Essence
[SKIN FOOD] SKINFOOD Betula Alba Juice Moisture Fluid 125ml [For Men] / Homme Skin Care / One step fluid / Toner + Emulsion + Essence
Item Q&A
  • Question : itemJun 27, 2018

    can i have full ingredient list for this item?

    Answer : [Re] item

    There is ingrdient.

    Butyryl chloride, glycerin, isononyl isonicotinate, trehalose, polyglyceryl-3 methyl glucoside distearate, cyclopentasiloxane, polysorbate 60, sodium Acrylate / sodium acryloyldimethyltaurate copolymer, panthenol, glyceryl stearate, dimethicone, ethylhexyl glycerin, phage-100 stearate, arginine, isohexadecane, acrylate / C10-30 alkyl acrylate Polysorbate 80, sorbitan oleate, disodium iodate, sodium hyaluronate, citric acid, dimethicone, phenoxyethanol, fragrance

[MAMONDE] Men UV Control Everyday Sun Cream 50ml
[MAMONDE] Men UV Control Everyday Sun Cream 50ml
Item Q&A
  • Question : Inquiry for the item from cel****Jun 25, 2018

    Can i have the full ingredient list?

    Answer : [Re] Inquiry for the item from cel****

    Dear customer,

    we couldn't look for all ingredeent.

    Main ingredients : Bamboo and birch sap ingredients, calendula flower extract

    Thank you

[A.H.C] AHC (sg) Hyaluronic Skin Care Set / Toner 100ml+ Emulsion 100ml (+2 free gifts)
[A.H.C] AHC (sg) Hyaluronic Skin Care Set / Toner 100ml+ Emulsion 100ml (+2 free gifts)
Item Q&A
  • Question : Inquiry for the item from gis****Jun 25, 2018

  • Question : 关于商品win****会员的咨询。Mar 06, 2018

    Could I change the emulsion into toner??

    Answer : [Re] 关于商品win****会员的咨询。

    Dear customer,

    Thank you for your inquiry.

    Sorry we couldn't change the items.

    For more question, please contact us.
    Thank you

  • Question : 关于商品win****会员的咨询。Mar 06, 2018

    Could i change the emulsion into toner too

    Answer : [Re] 关于商品win****会员的咨询。

    Dear customer,

    Thank you for your inquiry.

    Sorry we couldn't change the items.

    For more question, please contact us.
    Thank you

[LANEIGE] Stained Glasstick 2g
[LANEIGE] Stained Glasstick 2g
Item Q&A
  • Question : Change of ShadeJun 24, 2018

    Can i change the shade of #2 rosequartz to #7 pink tourmaline?

    Answer : [Re] Change of Shade

    Dear customer,

    We couldn't confirm your order.

    please kindly let me know your order number.

    Thank you

    Question : [Re] Change of Shade

    Order number :106631940

    Answer : [Re] Change of Shade

    ok I will send the message to our packing team.

    Thank you

    Question : [Re] Change of Shade

    Thank you.

    Answer : [Re] Change of Shade

    ^^

[NATUREREPUBLIC] Cotton Armpit Kit [Cotton Armpit Wash 80ml + Cotton Armpit Whitening Cream 50ml]
[NATUREREPUBLIC] Cotton Armpit Kit [Cotton Armpit Wash 80ml + Cotton Armpit Whitening Cream 50ml]
Item Q&A
  • Question : 关于运送app****会员的咨询。Jun 24, 2018

    會被kastam block 嗎?

    Answer : [Re] 关于运送app****会员的咨询。

    Dear customer,

    Sorry for your inconvenience.

    We couldn' understand your inquiry.

    Please let me know again.

    Thank you

  • Question : 关于运送pei****会员的咨询。Jul 30, 2017

    May I know if order when will arrive?

    Answer : [Re] 关于运送pei****会员的咨询。

    Dear customer,

    Thank you for your inquiry.

    It takes usuallly 2 weeks to delivery to you.

    For more question, please contact us.

    Thank you

  • Question : Is this 100% genuine product?Apr 26, 2017

    Hi sorry to ask that is this 100% genuine product?

    Answer : [Re] Is this 100% genuine product?

    Dear customer,

    Thank you for you inquiry.

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    So you don't need to worry about that.

    For more question, plesae contact us.

    Thank you

    Question : [Re] Is this 100% genuine product?

    Hi,

    I had only 1 payment deal with MOBILE88.COM SDN BHD 01 for purchase with you for the above item, which was dated 28 Apr 2017 at RM51.80.

    However I found my bank payment history that was another payment of RM75.58 dated 29 Apr 2017 was paid to MOBILE88.COM SDN BHD 01. I never initiated this payment, could you please check and advice? Thanks!

    Answer : [Re] Is this 100% genuine product?

    Dear customer,

    We could find only one order for you.

    please ask for details of refund status at qoo10 service center.

    Thak you for your cooperation.
    best regards.

    Question : [Re] Is this 100% genuine product?

    Hi, below is the outcome replied from Qoo10, I wonder twice my payment was initiated to Merchant Name MOBILE88.COM SDN BHD 01 but they told me there are no such Merchant Name?? Could you please help to communicate with Qoo10 too? This is the terrible shopping experienced I ever face since no purchase record but the payment could initiated without my acknowledgement! Thanks!

    Dear, customer
    Good day to you.

    If you made purchase in qoo10 it will show Giosys SDN BHD not mobile 88.
    Please check with mobile88 as no purchase was made with that amount

    Thank you.

    Answer : [Re] Is this 100% genuine product?

    Dear customer,

    Thank you for your reply.

    At this time we send the message to coustomer center.

    plesae kindly wait a lttle more.

    For more question, please contact us.

    Thank you

    Question : [Re] Is this 100% genuine product?

    Hi, thanks a lot for the assistance! Looking forward to hear from you soon. Thanks!

    Answer : [Re] Is this 100% genuine product?

    Dear customer,

    We confirm you made two order and cancel one order.

    So I think It seems to be a process of being refunded now.

    On receiving reply, I will reach you.

    Best regards,

    Question : [Re] Is this 100% genuine product?

    thanks a lot for the assistance!

    Answer : [Re] Is this 100% genuine product?

    Dear customer,

    Thank you for your kind reply.

    If you have any question, please contact us.
    '
    Thank you

  • Question : 关于运送vsh****会员的咨询。May 01, 2017

    when can receive?

    Answer : [Re] 关于运送vsh****会员的咨询。

    Dear customer,

    Thank you for your inquriy.

    Please kindly let me know your order nubmer.

    On receiveing your reply, we will check your order status and send the message for you.

    For more question , please contact us.

    Thank you

    Question : [Re] 关于运送vsh****会员的咨询。

    76036801 when can receive?

    Answer : [Re] 关于运送vsh****会员的咨询。

    Dear customer,

    Thank you for your kind reply.

    Yesterday we sent our your parcel and you will receive within 2weeks.

    For more question, please contact us.

    Thank you

[MISSHA] Near Skin Dustless Defence Sunblock 50ml
[MISSHA] Near Skin Dustless Defence Sunblock 50ml
Item Q&A
  • Question : Inquiry for the item from cel****Jun 22, 2018

    Can i have the full ingredient list?

    Answer : [Re] Inquiry for the item from cel****

    There is the list of ingredient.
    [All components] [All components] Water, cyclopentasiloxane, ethylhexylmethoxycinnamate, cyclohexasiloxane, hexylhexylsalicylate, zinc oxide (CI 77947), butyleneglycol, phage-10 dimethicone, titanium dioxide 77891), dipropylene glycol, methyl methacrylate crosspolymer, tara fruit extract, doty extract, rooibos extract, green tea extract, munguk flower extract, jasmine extract, lemon balm leaf extract, rosemary extract, Dimethicone, dimethicone / vinyl dimethicone crosspolymer, distearmonium hectorite, isoamyl p-methoxy cinnamate, isoamyl p-methoxy cinnamate, Vinyl dimethicone / methicosylsesquioxane crosspolymer, C30-45 alkyl cetearyl dimethicone crosspolymer, aluminum hydroxide, hydroxyacetophenone, stearic acid, Methoxy chikon, disodium this dithiol this, phenoxyethanol, perfume